Retention Specialist

5 days ago

Lahore, Punjab, Pakistan TCP Software Full time $40,000 - $60,000 per year

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey For more information on TCP, visit or follow us on LinkedIn or Facebook.

As a Retention Specialist, you will be dedicated to building and maintaining strong client relationships ensuring that TCP is positioned to deliver on the services agreed upon that align with the client's goals, objectives, and expectations. We educate our clients, offer advice and suggestions, problem-solve, and advocate for them. Our success is measured by their success.

Requirements

  • Manage and maintain a growing book of current business
  • Act as the main point of contact for all accounts within your book of business
  • Build long-term partnerships across your book of business
  • Proactively contact active clients to enhance customer retention and provide support to your clients
  • Educate clients on all existing and new product offerings
  • Analyse and measure the client's success, as well as areas where there is room to optimize their campaign
  • Identify opportunities to up-sell and cross-sell within the existing customer base
  • Ensure a high rate of renewal across the customer base
  • Proactively assess the churn risk and work with Sales and Success team to retain the business

You are a strong fit for this role if you have:

  • 1-2 years of experience in Customer Service or Customer Success
  • CRM or Salesforce background is a plus
  • Strong communication and follow up/follow-through skills
  • Strong attention to detail Goal-oriented Commitment to excellent customer service
  • Excellent written and verbal communication abilities Ability to prioritize and manage multiple responsibilities
  • Ability to work night shifts

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

Benefits

  • Competitive salary based on experience
  • PTO and Sick leaves
  • In-Patient Health insurance
  • Provident fund and EOBI
  • The work/life setup you need to be successful
  • A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results
  • The opportunity to work with amazing talent in a fast-growing company that really values its team
  • Company sponsored training, workshops, education, and team building
  • The chance to make a genuine impact on the company's growth
  • Plenty of challenging work and the opportunity to stretch yourself
  • Every day you'll get to work with amazing talent in a fast-growing company that really values their people

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Customer Retention Specialist

    4 days ago

    Lahore, Punjab, Pakistan SolutionInn Full time

    We are seeking a proactive and customer-focused Customer Retention Specialist to help improve customer satisfaction, reduce churn, and enhance overall user experience. The ideal candidate will engage with customers to understand their concerns, analyze reasons for website abandonment, handle membership cancellations, and implement strategies to retain...

  • Retention Specialist

    5 days ago

    Lahore, Punjab, Pakistan TCP Software Full time $40,000 - $60,000 per year

    TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.About TCP (TimeClock Plus):For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users,...

  • Senior Retention Specialist

    3 days ago

    Lahore, Punjab, Pakistan Enzo Full time $70,000 - $120,000 per year

    Tier 3 Customer Success Manager (CSM)As a Tier 3 Customer Success Manager (CSM), you'll manage a high-volume portfolio of smaller accounts, focusing on driving product adoption, delivering measurable value, and strengthening client outcomes. Your mission is to ensure customers gain the most from Clientbook—improving engagement, increasing ROI, and laying...

  • Customer Retention SpecialistFULL TIME

    6 days ago

    Lahore, Punjab, Pakistan SolutionInn Full time

    OverviewWe are seeking a proactive and customer-focused Customer Retention Specialist to help improve customer satisfaction, reduce churn, and enhance overall user experience. The ideal candidate will engage with customers to understand their concerns, analyze reasons for website abandonment, handle membership cancellations, and implement strategies to...

  • Organizational Development Specialist

    4 days ago

    Lahore, Punjab, Pakistan beBeeHumanResources Full time 1,000,000 - 1,800,000

    As an organizational development specialist, you will play a vital role in managing employee relations, recruitment, retention, onboarding, performance management, and compliance with labor regulations. Your expertise will be essential in developing and implementing HR policies and procedures, managing projects, and coordinating with other departments to...

  • Senior Client Growth Manager

    24 hours ago

    Lahore, Punjab, Pakistan beBeeCustomer Full time 700,000 - 1,300,000

    Client Retention SpecialistWe are seeking a skilled and results-driven professional to develop and execute effective client retention strategies, driving long-term relationships and revenue growth.

  • Digital Content Specialist

    2 days ago

    Lahore, Punjab, Pakistan beBeeContent Full time 400,000 - 700,000

    Job Title:Digital Content Specialist About the Role:The primary responsibility of this position is to craft compelling content for our online platform. This involves researching and developing engaging scripts that captivate our audience.To achieve this, you will need to work collaboratively with our creative team to develop innovative content ideas through...

  • User Acquisition Specialist Gaming

    5 days ago

    Lahore, Punjab, Pakistan HitoStudios Full time $50,000 - $100,000 per year

    User Acquisition Specialist – GamingLocation:Gulberg 2, Lahore |Type:OnsiteWe're on the hunt for aUA Specialistwho can scale games, optimize campaigns and make data danceWhat you'll do?Run & optimize tROAS and CPI campaigns Drive installs, retention & revenue growthBring creative ideas to boost user engagementAnalyze, adapt, and always aim for the next...

  • Customer Acquisition Specialist

    1 week ago

    Lahore, Punjab, Pakistan beBeeCareer Full time 40,000 - 80,000

    Customer Acquisition SpecialistWe are seeking a talented Customer Acquisition Specialist to excel in our Johar Town, Lahore office.This is an exciting opportunity for individuals with a passion for sales, exceptional communication skills, and a drive to succeed.About the Role:Deliver superior customer service through inbound callsMeet or exceed sales targets...

  • Community Growth Specialist

    5 days ago

    Lahore, Punjab, Pakistan Astra Full time $40,000 - $60,000 per year

    Position:Community Growth Specialist – Telegram (Web3)Location:RemoteType:Full-timeAbout Astra:Astra is building a trusted compliance layer for Web3 — enabling secure onboarding, KYC/AML compliance, and global interoperability for blockchain projects. Our mission is to bridge the gap between decentralized innovation and regulatory trust.Role Overview:We...