Retention Specialist

2 weeks ago

Lahore, Punjab, Pakistan TCP Software Full time 900,000 - 1,200,000 per year

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey For more information on TCP, visit or follow us on LinkedIn or Facebook.

As a Retention Specialist, you will be dedicated to building and maintaining strong client relationships ensuring that TCP is positioned to deliver on the services agreed upon that align with the client's goals, objectives, and expectations. We educate our clients, offer advice and suggestions, problem-solve, and advocate for them. Our success is measured by their success.

Requirements

  • Manage and maintain a growing book of current business
  • Act as the main point of contact for all accounts within your book of business
  • Build long-term partnerships across your book of business
  • Proactively contact active clients to enhance customer retention and provide support to your clients
  • Educate clients on all existing and new product offerings
  • Analyse and measure the client's success, as well as areas where there is room to optimize their campaign
  • Identify opportunities to up-sell and cross-sell within the existing customer base
  • Ensure a high rate of renewal across the customer base
  • Proactively assess the churn risk and work with Sales and Success team to retain the business

You are a strong fit for this role if you have:

  • 1-2 years of experience in Customer Service or Customer Success
  • CRM or Salesforce background is a plus
  • Strong communication and follow up/follow-through skills
  • Strong attention to detail Goal-oriented Commitment to excellent customer service
  • Excellent written and verbal communication abilities Ability to prioritize and manage multiple responsibilities
  • Ability to work night shifts

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

Benefits

  • Competitive salary based on experience
  • PTO and Sick leaves
  • In-Patient Health insurance
  • Provident fund and EOBI
  • The work/life setup you need to be successful
  • A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results
  • The opportunity to work with amazing talent in a fast-growing company that really values its team
  • Company sponsored training, workshops, education, and team building
  • The chance to make a genuine impact on the company's growth
  • Plenty of challenging work and the opportunity to stretch yourself
  • Every day you'll get to work with amazing talent in a fast-growing company that really values their people

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Senior Retention Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Enzo Full time 1,200,000 - 3,600,000 per year

    Tier 3 Customer Success Manager (CSM)As a Tier 3 Customer Success Manager (CSM), you'll manage a high-volume portfolio of smaller accounts, focusing on driving product adoption, delivering measurable value, and strengthening client outcomes. Your mission is to ensure customers gain the most from Clientbook—improving engagement, increasing ROI, and laying...

  • Customer Retention Manager

    6 days ago

    Lahore, Punjab, Pakistan Enzo Full time 1,200,000 - 3,600,000 per year

    Customer Retention ManagerAs a Customer Retention Manager, you'll manage a high-volume portfolio of smaller accounts, focusing on driving product adoption, delivering measurable value, and strengthening client outcomes. Your mission is to ensure customers gain the most from Clientbook—improving engagement, increasing ROI, and laying the foundation for...

  • CRM Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan HumeniQ Full time 450,000 - 900,000 per year

    Role Over ViewAs a CRM Specialist, you are responsible for managing and optimising the customer relationship management (CRM) system to drive customer engagement, retention, and business growth. Expertise in GHL is required. You'll work closely with cross-functional teams such as marketing, sales, product, and customer success to ensure that CRM campaigns...

  • User Acquisition Specialist Gaming

    2 weeks ago

    Lahore, Punjab, Pakistan HitoStudios Full time 900,000 - 1,200,000 per year

    User Acquisition Specialist – GamingLocation:Gulberg 2, Lahore |Type:OnsiteWe're on the hunt for aUA Specialistwho can scale games, optimize campaigns and make data danceWhat you'll do?Run & optimize tROAS and CPI campaigns Drive installs, retention & revenue growthBring creative ideas to boost user engagementAnalyze, adapt, and always aim for the next...

  • Community Growth Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Astra Full time 48,000 - 60,000 per year

    Position:Community Growth Specialist – Telegram (Web3)Location:RemoteType:Full-timeAbout Astra:Astra is building a trusted compliance layer for Web3 — enabling secure onboarding, KYC/AML compliance, and global interoperability for blockchain projects. Our mission is to bridge the gap between decentralized innovation and regulatory trust.Role Overview:We...

  • ASO Specialist

    1 week ago

    Lahore, Punjab, Pakistan MetaMelon Full time 900,000 - 1,200,000 per year

    Job Title: ASO SpecialistJob Summary:We are looking for an experienced and results-driven ASO Specialist to improve the visibility, ranking, and conversion rate of our mobile applications across various app stores (Google Play, Apple App Store, etc.). The ideal candidate will have a strong understanding of keyword research, competitor analysis, app store...

  • Brand Development Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Bin Bakar International Full time 1,200,000 - 2,400,000 per year

    Job Title:Brand Development Specialist.Job Purpose:The Brand Development Specialist is responsible for Product conceptualizing, developing, Competitors Research, vendor management, toll manufacturing and ensure aesthetics in package designing and labelling. This role involves Product conceptualizing to commercializing. Strong interdepartmental communication....

  • Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Metal Full time 1,200,000 - 3,600,000 per year

    About MetalMetal is an AI-powered operating system for founders raising venture rounds. Our platform brings intelligence and efficiency to the core workflows involved in venture rounds — finding the right investors, mapping relationship intelligence to land introductions, and getting context-rich guidance on key questions around round strategy and...

  • Social Media Marketing Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Vision Telecom (Pvt) Ltd Full time 600,000 - 1,200,000 per year

    Company DescriptionVision Telecom is Pakistan's premier licensed IT and Telecommunication Services provider and System Integrator, specializing in terrestrial network solutions nationwide. We offer innovative applications and high value-added services to telecom operators, internet service providers, and partners, enhancing performance, reducing costs, and...

  • Talent Acquisition Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Go Virtual LLC Full time 900,000 - 1,200,000 per year

    Position Title:HR & Talent Acquisition SpecialistLocation:LahoreEmployment Type:Full-timeAbout UsAt Go Virtual LLC, we believe that great talent is the foundation of growth and success. We are a dynamic and fast-growing organization looking for a drivenHR / Talent Acquisition Specialistto help us build a strong team by identifying, attracting, and retaining...