Customer Relationship Manager

1 day ago

Rawalpindi, Punjab, Pakistan MaxRemind Full time 900,000 - 1,080,000 per year

Job Title: Customer Relationship Manager (CRM)

Job Description:

We are seeking a Customer Relationship Manager (CRM) with strong expertise in medical billing and exceptional communication skills, particularly a fluent American accent. The ideal candidate should have prior experience in Customer Service or Call Center operations, with the ability to handle US-based clients professionally and efficiently. The selected candidate will be responsible for managing client relationships, resolving queries, maintaining billing accuracy, and ensuring a high level of customer satisfaction while collaborating with internal teams.

Key Responsibilities:

  • Communicate and coordinate with US-based clients via calls and emails.
  • Manage customer inquiries, concern, and provide appropriate solutions.
  • Ensure accurate and timely medical billing processes.
  • Maintain and update records using Excel and other CRM tools.
  • Collaborate with internal billing, coding, and support teams for issue resolution.
  • Ensure client satisfaction through consistent follow-ups and proactive service.
  • Generate and analyze reports using MS Excel for tracking performance and client management.

Requirements:

  • 2–3 years of experience in a similar role (Customer Service / Medical Billing / Call Center).
  • Strong command of the English language with an American accent.
  • Excellent communication and interpersonal skills.
  • Proficient in Microsoft Excel and CRM tools.
  • In-depth understanding of US Healthcare and Medical Billing processes.
  • Ability to manage multiple client accounts efficiently.
  • Willing to work in the night shift
  • Bachelor's degree (mandatory).

Job Type: Full-Time (Night Shift)

Timings: 6:00 PM – 3:00 AM

Location: Old Airport Road, Fazal Town phase 2, Rawalpindi

Job Type: Full-time

Pay: Rs80, Rs90,000.00 per month

Work Location: In person

  • Customer Success Manager

    2 weeks ago

    Rawalpindi, Punjab, Pakistan 99 Technologies Full time 900,000 - 1,200,000 per year

    Job Post SummaryDate Posted: 12 September 2025Position: Customer Success Manager (Female)Company: 99 Technologies (Pvt.) Ltd.Job Type: Full-timeJob Description:99 Technologies (Pvt.) Ltd. is seeking a motivated and enthusiastic female Customer Success Manager to join our dynamic team. The ideal candidate will be passionate about building long-term client...

  • Relationship Officer

    5 days ago

    Rawalpindi, Punjab, Pakistan Think Higher Consultants Full time 1,200,000 - 1,800,000 per year

    We are looking for a Relationship Officer to join our team. The ideal candidate will provide administrative support to ensure smooth office operations, including coordinating activities, managing correspondence, and supporting the team with clerical tasks. The role requires strong communication skills, proficiency in MS Word, and a minimum of two years of...

  • Customer Success Executive

    5 days ago

    Rawalpindi, Punjab, Pakistan Veclar Technologies Full time 1,344,000 - 1,728,000 per year

    Customer Success Executive Company: Veclar Technologies (Pvt.) Ltd.Location: Islamabad (On-site)Shift: U.S. Night Shift (6:00 PM – 3:00 AM PKT)Working Days: Monday to FridayPay Rate: PKR 16,000 per hourMonthly Salary: 150k-180k(Base pay is determined based on experience. Additional commission is paid in USD.)About Veclar TechnologiesVeclar Technologies...

  • Client Relationship Coordinator

    1 day ago

    Rawalpindi, Punjab, Pakistan The Value Engineering Pakistan Full time 900,000 - 1,200,000 per year

    Serve as the primary point of contact for assigned clients, ensuring timely and professional communication. Understand client needs and business objectives to ensure product adoption and satisfaction. Handle client queries, troubleshoot issues, and provide prompt resolutions to enhance the client experience. Collaborate with internal departments...

  • Customer support Officer

    1 week ago

    Rawalpindi, Punjab, Pakistan Comtanix Full time 1,000,000 - 1,200,000 per year

    Customer Support RepresentativePlease read thoroughly before you apply.Location: Bahria Town, Phase 8, RawalpindiTiming: 6 PM - 3 AMComtanix is a fast-growing BPO (NOT a call center) situated in Bahria Phase 8, Rawalpindi. Currently we are looking for experienced individuals for the post of ''Customer Support Representative'' with great verbal and written...

  • Customer Service Representative

    3 days ago

    Rawalpindi, Punjab, Pakistan Cerberus Comm. Full time 420,000 per year

    Job Description:Wallpaper Outlet is looking for a female Customer Service Representative to join our Rawalpindi branch. The candidate will be the first point of contact for walk-in customers, ensuring a friendly and professional shopping experience. The role requires handling customer inquiries, guiding buyers with product selection, and maintaining strong...

  • Customer Retention Specialist

    1 day ago

    Rawalpindi, Punjab, Pakistan Prestige OSS Full time 900,000 - 1,200,000 per year

    Location:Amazon Mall, G.T. Road, Isb/Rwp.Timings:5:00 PM – 2:00 AM - Full-time onsite roleExperience:1–2 years of experience in International Customer Support with excellent communication skills, specializing in customer retention and win-back strategies.This position is focused on customer retention and support as it relates to selling the value of...

  • Female Customer Service Representative

    3 days ago

    Rawalpindi, Punjab, Pakistan Cerberus Comm. Full time 300,000 - 600,000 per year

    Overview:we are hiring a female Customer Service Representative for our Rawalpindi showroom. The role involves being the first point of contact for walk-in customers, guiding them through product selection, managing transactions, and building long-term client relationships.Key Responsibilities:Greet and assist customers with product knowledge and...

  • Customer Relations Representative

    2 weeks ago

    Rawalpindi, Punjab, Pakistan Ninja Turtle Full time 360,000 - 720,000 per year

    Company: Ameer Warraich Group of Travels (Umrah & Ticketing Services)Industry: Travel & TourismJob Description:Ameer Warraich Group of Travels is looking for a motivated and professional Customer Relations Representative to join our team. The role involves assisting clients with Umrah packages, travel bookings, and ticketing services. The ideal candidate...

  • Customer Representative

    5 days ago

    Rawalpindi, Punjab, Pakistan Leadoxys Full time 250,000 - 500,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site Customer Representative role located in Rawalpindi. The Customer Representative will be responsible for managing customer satisfaction, providing customer support, and ensuring excellent customer service. Tasks include addressing customer inquiries, resolving...