Application Support Executive

2 weeks ago

Karachi, Sindh, Pakistan TECHNOSYS Full time 420,000 - 840,000 per year

Job Title: ERP Software Support Executive (Bakery Industry)

Job Type: Full-time

Role Overview:

Technosys is seeking an ERP Software Support Executive with hands-on experience in bakery or restaurant operations. The role involves providing end-user support, troubleshooting technical issues, configuring ERP modules, and ensuring smooth system performance tailored to the food and bakery industry.

Key Responsibilities:

  • End-User Support
  • Provide timely and effective assistance to ERP users.
  • Address queries, issues, and concerns related to system functionality.
  • Conduct training sessions to improve user knowledge and efficiency.
  • Troubleshooting & Issue Resolution
  • Diagnose and resolve technical errors faced by end-users.
  • Collaborate with the technical team for complex issue escalation.
  • Implement corrective actions to minimize recurring issues.
  • Customization & Configuration
  • Assist in tailoring the ERP system to meet bakery and restaurant business needs.
  • Configure modules and settings to ensure optimal system performance.
  • System Upgrades & Maintenance
  • Coordinate and support ERP system updates and enhancements.
  • Perform routine maintenance checks to maintain system efficiency.
  • Data Management
  • Ensure accuracy and integrity of data within the ERP system.
  • Support data migration and integration activities.
  • Collaboration & Communication
  • Work with cross-functional teams to align ERP functionalities with business processes.
  • Coordinate with software vendors for support and system updates.
  • Documentation & Training
  • Maintain detailed records of ERP configurations, customizations, and issue resolutions.
  • Prepare user manuals, guides, and training resources.

Qualifications & Skills:

  • Bachelor's degree in Computer Science, IT, or a related discipline.
  • Proven experience in ERP software support, preferably within the bakery or restaurant sector.
  • Strong understanding of ERP modules such as inventory, order processing, and financials.
  • Excellent troubleshooting and problem-solving skills.
  • Effective communication and interpersonal abilities.
  • Strong teamwork and collaboration skills.
  • Familiarity with bakery/restaurant business processes will be an advantage.

Job Type: Full-time

Pay: Rs35, Rs55,000.00 per month

Work Location: In person

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