Sr. Application Support Engineer

2 weeks ago

Karachi, Sindh, Pakistan Shispare Full time 1,200,000 - 2,400,000 per year

We are seeking an experienced and proactive Senior Application Support Engineer to join our team. This role is responsible for providing advanced technical support for business-critical applications, ensuring their smooth operation, performance, and reliability. The ideal candidate will have a strong background in software troubleshooting, system integration, and customer-focused service delivery.

Key Responsibilities:

  • Provide Level 2/3 technical support for enterprise applications
  • Monitor application performance and proactively identify issues.
  • Investigate, troubleshoot, and resolve complex application problems, coordinating with development, infrastructure, and QA teams as needed.
  • Work closely with business users to understand issues and deliver timely solutions.
  • Perform root cause analysis and contribute to permanent problem resolution.
  • Maintain documentation for application processes, known issues, resolutions, and SOPs.
  • Participate in application deployment, upgrades, and patching activities.
  • Coordinate with vendors for third-party application support and service escalations.
  • Ensure application SLAs and availability targets are met.
  • Support incident, change, and problem management processes.
  • Create and maintain knowledge base articles and user guides.
  • Provide on-call support during off-hours, as required.

Qualifications and Skills:

Education:
Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:
4–7 years in application support or a similar role, with increasing levels of responsibility.

Technical Skills:

  • Strong knowledge of SQL and relational databases (Oracle, SQL Server, MySQL, Postgres).
  • Experience with application servers
  • Familiarity with scripting languages (Shell, PowerShell, Python, Angular, React etc.).
  • Basic understanding of APIs, system integration, and network protocols.
  • Knowledge of monitoring/logging tools (e.g., Splunk, New Relic, Grafana).

Soft Skills:

  • Excellent problem-solving and analytical abilities.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and work under pressure.
  • Detail-oriented with a commitment to quality and continuous improvement.
  • Experience supporting cloud-based applications (AWS, Azure, google cloud).
  • Exposure to DevOps tools (CI/CD, Jenkins, Git, bitbucket).
  • Experience in Agile/Scrum environments.

Timings:

  • USA based client timings.
  • Availability on weekends/ public holidays / on call or office.

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