Application Support Engineer

2 weeks ago

Karachi, Sindh, Pakistan Think Digitally Pvt. Ltd Full time 900,000 - 1,200,000 per year

Responsibilities:

  • Provide 1st level support to users and identify the issues/change requests advised by the users within the applications
  • Maintain ownership of tickets and effectively log service tickets in Microsoft Azure DevOps
  • Employ basic procedures for user account management and access for various applications
  • Gather and analyse information about the client issue and determine which team is suited to resolve the problem
  • Responding in a timely manner to service issues and requests to support SLA targets
  • Create and update knowledge articles

Skills & Requirements:

  • Bachelor's in business, computer science, or related field.
  • Minimum 1 year of experience in a related role
  • Fantastic communication skills (both verbally and written)
  • Confident with client engagement and taking a lead role in discussions/meetings
  • A genuine interest in providing high-quality service
  • A passion for constantly upskilling along with the ability to learn and adapt quickly
  • You excel in a collaborative team environment, but you have the maturity and drive to work with a low level of oversight

Job Type: Full-time

Work Location: In person

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