Assistant Manager, Operations

3 days ago

Lahore, Punjab, Pakistan Delivery Hero Full time 1,200,000 - 3,600,000 per year

Company Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Operational Management:

  • Oversee daily operations of all cloud kitchens within the assigned area.
  • Ensure all kitchens meet operational, hygiene, and safety standards as per company policy.
  • Monitor order flow, kitchen efficiency, and food preparation times to maintain high service levels.
  • Implement standard operating procedures (SOPs) and ensure compliance across all kitchens.
  • Manage vendor relationships, maintenance, and equipment functionality.
  • Monitor kitchen performance metrics including order accuracy, customer satisfaction, and delivery

time.

  • Analyze performance data and take corrective action to improve efficiency and reduce

operational costs.

  • Ensure achievement of monthly and quarterly sales and profitability targets.

Team Leadership & People Management:

  • Lead, train, and motivate Kitchen Managers and staff to maintain performance standards.
  • Conduct regular performance reviews and provide feedback to ensure continuous improvement.
  • Manage staff scheduling, attendance, and discipline within the assigned kitchens.

Compliance & Safety:

  • Ensure strict adherence to food safety, hygiene, and health regulations (local and company

standards).

  • Conduct regular inspections of kitchens for safety, cleanliness, and maintenance.
  • Ensure fire safety and emergency procedures are in place and staff are trained accordingly.

Coordination & Communication:

  • Liaise with procurement, supply chain, and HR departments for operational requirements.
  • Coordinate with the maintenance and facility teams for timely resolution of technical or

infrastructure issues.

  • Work closely with the brand, marketing, and finance teams for operational alignment and cost

control.

Reporting & Documentation:

  • Prepare weekly and monthly performance reports.
  • Document incidents, maintenance requests, and operational challenges with proper follow-up.
  • Maintain updated kitchen audit and compliance records.

Qualifications

Bachelor's degree in Business Administration, Hospitality Management, Operations, or a related field.

  • Minimum 4–6 years of experience in F&B operations, preferably in cloud kitchens, QSR, or restaurant chains.
  • Strong knowledge of food safety, hygiene, and local regulatory compliance.
  • Experience managing multiple locations and large teams

Additional Information

  • We are fast, like mind boggling fast So, if you're someone who loves ever changing goals and loves optimization, you're the right fit for us
  • We love people who can develop things from scratch, own them and then work on improving them.
  • We love what we do, and we don't rest until we've achieved our targets. So, if you're also someone who is driven until the dream is achieved, come join us

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