Assistant Operations Manager-VoIP

1 week ago

Lahore, Punjab, Pakistan King Revolution (PVT) LTD Full time

The Operations Assistant Manager is responsible for overseeing all day-to-day activities across technical, routing, NOC, swaps, and commercial departments to ensure seamless VoIP service delivery. This role involves cross-functional leadership, performance monitoring, team development, issue resolution, and continuous process improvement. The Operations Assistant Manager drives strategic execution and ensures all operational KPIs, and SLAs are met with efficiency and precision.

KEY RESPONSIBILITIES:

Leadership and Team Oversight:

· Supervise and support department leads including Routing, NOC, Commercial, Swaps, Testing, and Training teams.

· Assign responsibilities, ensure role clarity, and maintain accountability across departments.

· Coach team leads and potential future leaders to prepare them for delegation and vertical growth

Performance Monitoring & Reporting:

· Oversee daily operations and traffic performance.

· Monitor KPIs for Each role in Each Department.

· Review reports and dashboards regularly to identify trends and resolve bottlenecks.

SWAP & Routing Coordination:

· Coordinate with the Market Maker and Swaps Manager to ensure optimized route management and minimal loss.

· Manage commercial swap strategies to maximize profit and quality.

Process Development & Optimization:

· Design, implement, and improve SOPs for NOC (Voice), troubleshooting, Market maker and swaps workflows.

· Streamline interdepartmental processes and promote documentation practices.

Vendor & Customer Operations:

· Oversee provisioning, rate updates, and coordination with customers/vendors for technical, commercial requirements and billing (Offset/net off)

· Supervise resolution of escalated issues from clients or vendors.

Training & Development:

· Identify skill gaps and ensure regular training cycles through the Training Manager.

· Promote continuous learning and knowledge documentation across teams.

Meeting & Communication:

· Lead daily stand-ups, weekly strategy sessions, and department syncs.

· Represent Operations in cross-functional or executive meetings.

Crisis Handling & Escalation:

· Act as the point of escalation for technical outages, critical customer/vendor concerns, and interdepartmental conflicts.

· Ensure 24/7 service continuity by coordinating emergency responses.

Strategic Planning & Growth:

· Contribute to company-wide strategy from an operations standpoint.

· Propose automation, tools, and structural improvements to scale operations effectively.

  • VoIP Engineer

    2 days ago

    Lahore, Punjab, Pakistan DS Marketing Agency Full time

    Hiring Expert VICIdial / VoIP EngineerJob Type: Full-Time2pm to 10pmExperience Level: 2–4 Years (Hands-on, Production Environment)Job SummaryWe are seeking a highly skilled VICIdial / VoIP Engineer to manage, maintain, and scale our voice infrastructure. This role is critical to ensuring high availability, call quality, and operational stability across...

  • Voip Engineer

    7 days ago

    Lahore, Punjab, Pakistan Techbridge Consultancy Services Full time

    We are looking for a highly motivated VoIP Engineer with 2 to 4 years of hands-on experience, VoIP technologies, and cloud-enabled UCaaS solutions. The ideal candidate is skilled in SIP protocols, VoIP , and has a strong background in Linux systems, networking, and telephony automation.Responsibilities:Demonstrate a robust understanding of PBX, VoIP, and...

  • Assistant Operations Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Conzummate Tech Ltd Full time

    The Assistant Operations Manager plays a critical role in ensuring smooth daily operations within the software house. This position supports the Operations Manager in overseeing workflows across development, design, QA, project management, and support teams. The role focuses on optimizing operational processes, maintaining delivery timelines, coordinating...

  • Operations Assistant

    1 week ago

    Lahore, Punjab, Pakistan Cf Acabamentos Especiais Full time

    Operations Assistant Job DescriptionJob Overview: The Operations Assistant is responsible for assisting in the execution and coordination of the company's daily operations, ensuring efficient and smooth business processes. Under the guidance of the Operations Manager or Department Head, this position assists in handling data, documents, process tracking,...

  • Assistant Operations Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Joyland Ltd. Full time

    Oversee and support day-to-day park operations, ensuring smooth ride, games, and facility management.Monitor staff performance and ensure teams are following operational SOPs, safety, and service protocols.Assist in scheduling, training, and supervising operational staff.Ensure compliance with health & safety regulations, ride inspections, and emergency...

  • Assistant Manager – Operations

    1 week ago

    Lahore, Punjab, Pakistan Venus Group Full time

    Key ResponsibilitiesWe are seeking a proactive and results-driven Assistant Manager – Operations & Business Development to support retail operations and lead targeted growth initiatives including store expansion and franchise development. The ideal candidate will ensure operational excellence across outlets while identifying and executing new business...

  • Virtual Assistant

    2 weeks ago

    Lahore, Punjab, Pakistan Workoba Full time

    We are looking for a Virtual Assistant to provide administrative support to our team while working remotely.As a Virtual Assistant, you will perform various administrative tasks, including answering emails, scheduling meetings and making travel arrangements. For this role, a strong Internet connection is required, along with experience using communication...

  • Assistant Opereation Manager

    2 weeks ago

    Lahore, Punjab, Pakistan VIVE TECH SOLUTIONS TA VIVE PRINTING LTD Full time

    Job ResponsibilitiesAssist in planning, organizing, and overseeing daily operational activities to ensure smooth business functions.Support implementation of operational policies, procedures, and standards to maximize efficiency and productivity.Monitor workflow and performance metrics to identify improvement opportunities.Supervise and coordinate with...

  • Operations Assistant Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Abacus Full time

    Are you a people-driven professional with strong leadership skills and a passion for operational excellence? We're looking for anAssistant Manager – Operationsto join our dynamic BPO teamKey Responsibilities:Lead and manage a team to achieve daily, weekly, and monthly performance targets.Monitor operations to ensure service quality, process compliance, and...

  • Assistant Operations Manager Sales

    2 weeks ago

    Lahore, Punjab, Pakistan HZA SMC PVT LTD Full time

    We are looking for a proactive and organized Assistant Operations Manager – Sales to support the sales operations and drive efficiency in the sales process. This role involves assisting the Sales Operations Manager in planning, coordinating, and monitoring sales activities, ensuring smooth day-to-day operations, and supporting the sales team to meet...