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Customer Service Representative

2 weeks ago

Lahore Gulberg Colony, Pakistan Alpha CX Full time 75,000 - 85,000 per year

Job Title: Onsite Customer Service Representative (E-commerce experienced)

Location:

  • Onsite (Grand Square Mall Firdous Market Road, Center Point, Gulberg 3, Lahore)

Job Type: Full-time

Salary: Competitive, based on experience

How to Apply:

Ready to make a difference? Here's how:

  1. please send your CV and a self-introduction Viedo to this email:

-

(please choose one of the two application methods, link or email, we will give priority to link applications):

Email sending format:

  • Name
  • Apply for a position: CSR
  • source: Indeed
  • CV
  • Video (Must have )

More details about Alpha:

Join the Alpha CX Team and Redefine Customer Service Excellence

Are you passionate about delivering exceptional customer experiences? Do you thrive in a remote work environment with flexibility and growth opportunities? If so, Alpha CX is looking for YOU to be part of our dynamic team

About Us:

At Alpha CX, we are committed to being a leader in providing world-class customer service solutions to clients across industries. Joining us means becoming part of a mission-driven organization that values innovation, collaboration, and excellence.

Your Role:

As a Customer Service Representative, you will:

  • Be the trusted voice of Alpha CX, assisting customers via phone, email, and chat.
  • Handle inquiries, resolve complaints, and deliver fast and accurate solutions.
  • Provide detailed information about our products and services with professionalism.
  • Maintain and update customer records while safeguarding their confidentiality.
  • Work closely with internal teams to resolve issues and improve the customer journey.
  • Follow company policies to ensure consistent and high-quality service delivery.

What We're Looking For:

We're seeking team members who have:

  • Fluency in English (both written and spoken).
  • Previous customer service experience ( mandatory).
  • Experience with electronic products
  • Can drive, with dashcam experience
  • E Commerce experience
  • Outstanding communication and interpersonal skills.
  • Self-discipline and the ability to work independently in a remote setting.
  • Familiarity with technology and customer service tools.
  • A stable high-speed internet connection and a quiet, professional workspace.

Why Join Alpha CX?

Here's what we offer:

  • Competitive Salary – Reflecting your experience and dedication.
  • Flexible Work Hours – Designed to balance your work and personal life.
  • Professional Growth – Access to learning opportunities and career advancement.
  • Supportive Team Culture – Be part of a community that values collaboration and innovation.

We look forward to learning more about you and how you can contribute to our success

At Alpha CX, we believe in empowering our team to create remarkable customer experiences. Join us today and be part of our journey to redefine customer service excellence

Job Type: Full-time

Pay: Rs75, Rs85,000.00 per month

Work Location: In person