
Customer Service Representative
3 days ago
We are a growing packaging solutions company, specializing in innovative, high-quality packaging products for a wide range of industries. With a focus on customer satisfaction and long-term relationships, we are seeking a motivated Customer Service Representative (CSR) to join our team and play a key role in delivering exceptional service to our valued clients.
Key Responsibilities:
· Handle inbound calls, emails, and inquiries from customers regarding packaging products, pricing, and services.
· Provide accurate information about order status, lead times, and product availability.
· Coordinate with the production and logistics teams to ensure timely order fulfillment.
· Assist customers with order placement, tracking, and after-sales support.
· Manage customer accounts, resolve complaints professionally, and ensure customer satisfaction.
· Build strong relationships with clients to encourage repeat business and long-term partnerships.
· Maintain accurate records of interactions, orders, and customer feedback.
Qualifications & Skills:
· Bachelor's degree or equivalent experience preferred.
· Previous experience in customer service (preferably in packaging, printing, or manufacturing industry).
· Strong communication and interpersonal skills.
· Ability to multitask, prioritize, and manage time effectively.
· Proficiency in MS Office.
· Problem-solving mindset with attention to detail.
What We Offer:
· Competitive salary package.
· Opportunities for growth and career development.
· Supportive and professional work environment.
· Exposure to the dynamic packaging industry.
Job Type: Full-time
Pay: Rs35, Rs45,000.00 per month
Work Location: In person
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