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Customer & Driver Engagement Executive

2 weeks ago

Lahore, Punjab, Pakistan PinkGo Full time 104,000 - 130,878 per year

Company Description

PinkGo is a dedicated ride-hailing service designed exclusively for women, ensuring a safe, reliable, and empowering travel experience. With women drivers and women passengers, we create a secure and comfortable environment for daily commutes and personal travel needs. Our user-friendly app makes booking a ride easy and stress-free, prioritizing safety and convenience. PinkGo also offers carpool services, allowing women to share rides with others traveling in the same direction. This is an affordable, eco-friendly, and efficient way to commute, while still ensuring a safe and verified experience.

Role Description

This is a full-time on-site role for a Customer & Driver Engagement Executive located in Lahore. The Customer & Driver Engagement Executive will be responsible for engaging with customers and drivers to ensure a seamless and positive experience. Daily tasks include addressing inquiries and concerns, providing support, coordinating driver schedules, and ensuring compliance with company policies. The role will also involve promoting carpool services, managing feedback, and maintaining high standards of customer service.

Qualifications

  • Excellent Communication and Customer Service skills
  • Ability to manage and coordinate driver schedules effectively
  • Strong problem-solving skills and attention to detail
  • Proficiency in using ride-hailing apps and technology platforms
  • Fresh graduates can apply.