Current jobs related to Customer Engagement Executive - Lahore, Punjab - BB Holdings

  • Customer Support Executive

    6 days ago

    Lahore, Punjab, Pakistan Closet Stores Pvt. Ltd. (Rental Botique) Full time 300,000 - 360,000 per year

    We are looking for Customer Support Executive to join our Boutique. Past experience in customer service is needed.Key Responsibilities:1)Answer customer queries and resolve issues through incoming phone calls.2)Engage with potential customers, answer their questions, and provide product information to drive sales and book orders.3)Maintain detailed records...

  • Senior Manager Consumer Engagement

    1 week ago

    Lahore, Punjab, Pakistan Khyber Tobacco Company Full time 600,000 - 1,800,000 per year

    Job Summary:This position will be responsible for leading KTC's consumer engagement strategy and execution across the region. The role is pivotal in building strong brand-consumer connections, driving effective in-market experiences, and ensuring that brand activations translate into measurable business results.Core Responsibilities:Executional RoleDevelop...

  • Customer Sales Executive

    1 week ago

    Lahore, Punjab, Pakistan DELTA GULF OVERSEAS LLC Full time 900,000 - 1,200,000 per year

    Customer Sales Executive (US Market)Shift: Night | 6:00 PM to 3:00 AM (Monday to Friday)Location: Johar town Lahore (On-site)We're seeking motivated and articulate Customer Sales Executives to join our expanding sales team serving the US market. If you have a passion for customer interaction, a knack for persuasive communication, and the drive to meet and...

  • Customer Sales Executive

    4 days ago

    Lahore, Punjab, Pakistan Synorise Full time 480,000 - 720,000 per year

    Customer Sales Executive (US Market)Shift: Night | 6:00 PM to 3:00 AM (Monday to Friday)Location: Johar Town, Lahore (On-site)We're seeking motivated and articulate Customer Sales Executives to join our expanding sales team serving the US market. If you have a passion for customer interaction, a knack for persuasive communication, and the drive to meet and...

  • Arabic Customer Support Executive

    1 week ago

    Lahore, Punjab, Pakistan Mindbridge Full time 400,000 - 600,000 per year

    Who We AreWe are the world's most cost-effective and Pakistan's largest English language-based outsourcing company and specialize in the management of customer care services and back-office processes for global leaders in the domains of technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management...

  • Customer Experience Executive

    1 week ago

    Lahore, Punjab, Pakistan Digitt Plus Full time 1,200,000 - 2,400,000 per year

    Job Description:As aCustomer Experience Executive, you'll play a vital role in ensuring every interaction with Digitt+ is smooth, supportive, and memorable. You'll assist customers with their queries, resolve complaints efficiently, and collaborate with teams to enhance service quality — driving trust, satisfaction, and loyalty in the fintech space.Key...

  • Operation & Customer Support Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Dubizzle Labs Full time 600,000 - 1,200,000 per year

    Dubizzle Labs is seekingOperations & Customer Support Executivesto support ourDubizzle KSAoperations. This role is primarily responsible for managing ad postings while ensuring seamless communication with Arabic-speaking clients.Key ResponsibilitiesAd Posting Management: Accurately handle ad postings for Dubizzle KSA, ensuring compliance with platform...

  • Customer Support Executive

    11 hours ago

    Lahore, Punjab, Pakistan Bayut & Dubizzle Full time 250,000 - 750,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Support Executive located in Lahore. The Customer Support Executive will be responsible for assisting customers, addressing inquiries, resolving issues, providing technical support, and ensuring a high level of customer satisfaction. The role involves communicating with customers via multiple...

  • Customer Services Executive

    11 hours ago

    Lahore, Punjab, Pakistan Raaziq International PVT LTD Full time 300,000 - 500,000 per year

    Company DescriptionRaaziq International Pvt. Ltd. is a leading logistics company with a network spanning 11 branches across Pakistan, the UAE, and the UK. Trusted by over 25 multinational companies and 5,000 organizations globally, Raaziq ensures its partners are at the right place at the right time. The company has achieved top rankings, including the...

  • Customer Support Executive-Night shift

    6 days ago

    Lahore, Punjab, Pakistan WBM Technologies Full time 1,000,000 - 1,800,000 per year

    Position: Customer Support Executive ( Night shift)Location: LahoreJob Type: Full-Time | 24-Month ContractWork Location: In-personAbout the RoleWe are seeking a Customer Support Executive to provide outstanding service to our clients via chat, email, and phone. The ideal candidate is proactive, patient, and highly organized, with the ability to handle...

Customer Engagement Executive

2 weeks ago

Lahore, Punjab, Pakistan BB Holdings Full time 240,000 - 480,000 per year

Customer Engagement Executive

Location: Lahore (On-site)

Job Type: Full-time

We are looking for a highly motivated and customer-focused Customer Engagement Executive to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.

As a Customer Engagement Executive, you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.

Key Responsibilities

  • Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner
  • Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction
  • Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates
  • Process orders, returns, and exchanges; escalate issues to relevant departments as needed
  • Accurately log and track customer interactions using CRM tools for future reference and reporting
  • Follow up on unresolved issues to ensure timely resolution and customer satisfaction
  • Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery
  • Share feedback and insights on recurring issues or customer trends to support process improvements
  • Participate in ongoing training to enhance service skills and product knowledge

Qualifications

  • Fresh graduates are welcome to apply
  • 1.5 to 2 years of experience in a customer support or client services role is preferred
  • Strong communication skills in both verbal and written English, with a professional and empathetic tone
  • Excellent problem-solving abilities and the confidence to manage challenging situations
  • Ability to multitask and handle multiple client issues simultaneously
  • Comfortable working under pressure and meeting deadlines while maintaining accuracy
  • A positive, proactive attitude and a passion for customer success
  • Experience in technical troubleshooting or working in a BPO/call center environment is a plus
  • Age Limit: Less than 40

Why Join Us?

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A supportive, collaborative, and dynamic team environment
  • A chance to work with a diverse group focused on delivering top-tier customer experiences

Shift Timings

  • Summer: 01:00 PM – 10:00 PM
  • Winter: 02:00 PM – 11:00 PM

Note: This is an on-site role. Remote work is not available for this position.

Ability to Commute: Must be able to commute to Lahore.

Job Type: Full-time

Pay: Rs70, Rs100,000.00 per month

Work Location: In person