Current jobs related to Customer Engagement Manager - Lahore, Punjab - Nessovo

  • Customer Retention Manager

    7 days ago

    Lahore, Punjab, Pakistan Enzo Full time 1,200,000 - 3,600,000 per year

    Customer Retention ManagerAs a Customer Retention Manager, you'll manage a high-volume portfolio of smaller accounts, focusing on driving product adoption, delivering measurable value, and strengthening client outcomes. Your mission is to ensure customers gain the most from Clientbook—improving engagement, increasing ROI, and laying the foundation for...

  • Customer Success Manager

    2 weeks ago

    Lahore, Punjab, Pakistan My Tutor Source (MTS) Full time 1,200,000 - 2,400,000 per year

    Company Description:My Tutor Source (MTS) is an international teaching platform providing educational services in regions such as the Middle East, the UK, and the US. MTS offers highly qualified and experienced tutors for one-on-one online tutoring, ensuring sessions are beneficial and enjoyable for students. Our tutors are expert professionals, not...

  • Customer Relationship Manager

    1 week ago

    Lahore, Punjab, Pakistan TUV Austria Bureau of Inspection & Certification (Pvt.) Ltd. Full time 800,000 - 1,200,000 per year

    Company DescriptionTUV Austria Bureau Of Inspection & Certification (Pvt.) Ltd., previously known as Moody International (Pvt.) Ltd., is a market leader in Pakistan with its international headquarters in Vienna, Austria. The company offers independent 3rd party registration and certification services for various international ISO standards, including ISO...

  • Customer Experience Specialist

    1 week ago

    Lahore, Punjab, Pakistan Mindbridge Full time 60,000 - 150,000 per year

    Who We AreWe are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive...

  • Customer relationship Officer

    7 days ago

    Lahore, Punjab, Pakistan 4BROTHERS TECHNOLOGIES Full time 400,000 - 600,000 per year

    Company Description4BROTHERS TECHNOLOGIES was founded in early 2009 with a mission to provide small enterprise solutions for IT and Networks as a small enterprise partner. In 2015, we expanded to include CCTV business, growing from retail to wholesale. By 2018, we had commenced our distribution business.Role DescriptionThis is a full-time, on-site role...

  • Customer Support Specialist

    1 day ago

    Lahore, Punjab, Pakistan Nexlinks (Pvt.) Ltd. Full time 300,000 - 600,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Lahore District. The Customer Support Specialist will be responsible for managing customer inquiries, providing technical support, and ensuring customer satisfaction. Daily tasks include addressing customer issues, troubleshooting technical problems, analyzing...

  • Arabic Customer Support Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Mindbridge Full time 400,000 - 600,000 per year

    Who We AreWe are the world's most cost-effective and Pakistan's largest English language-based outsourcing company and specialize in the management of customer care services and back-office processes for global leaders in the domains of technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management...

  • Customer Relations Representative

    7 days ago

    Lahore, Punjab, Pakistan Aesthetics Hub Clinic Full time 360,000 - 600,000 per year

    Managing and optimizing CRM platformsDeveloping customer journey mapsMonitoring key performance indicators (KPIs), such as customer engagement rate and retention rateImplementing or updating CRM systemsTraining employees to use CRM systems effectivelyCollaborating with sales and marketing professionals to attract and retain new customersOverseeing privacy...

  • Senior Director, Customer Solutions

    4 weeks ago

    Lahore, Punjab, Pakistan Coca-Cola HBC Full time

    OverviewAs a key driver of international customer growth, this role is accountable for shaping and executing a cohesive customer strategy that maximizes long-term value creation across priority markets.Work That Matters The MostKey ResponsibilitiesStrategic Customer Segmentation & Prioritization: Leverage a deep understanding of customer business models,...

  • Customer Success Manager

    5 days ago

    Lahore, Punjab, Pakistan NETSOL Technologies Inc. Full time 900,000 - 1,200,000 per year

    About the RoleWe are seeking aPartner/Dealer Success Specialist/Managerto join our team inLahore. This role is dedicated to supporting dealerships on our platform, ensuring they receive maximum value and are equipped to succeed in the evolving digital retail and mobility landscape.The ideal candidate should have hands-on experience in automotive retail and...

Customer Engagement Manager

2 weeks ago

Lahore, Punjab, Pakistan Nessovo Full time 900,000 - 1,200,000 per year

We are seeking an experienced and dynamic
Customer Engagement Manager for our outbond campaigns
and to manage our telesales executives, drive online sales growth, and ensure excellent customer engagement. The ideal candidate will be responsible for achieving sales targets, mentoring the team, and optimizing sales processes for maximum efficiency.

Key Responsibilities:

  • Lead m
    otivate, and supervise a team of telesales executives to achieve individual and team sales targets.
  • Develop and implement effective telesales strategies to drive online sales and meet revenue goals.
  • Monitor team performance through KPIs (conversion rate, call quality, sales volume, customer satisfaction).
  • Provide regular coaching, training, and performance feedback to enhance team productivity.
  • Ensure excellent customer engagement through effective communication, relationship building, and prompt query resolution.
  • Collaborate with marketing teams to align telesales activities with digital campaigns and promotions.
  • Prepare and present sales reports, forecasts, and insights to management.
  • Maintain up-to-date knowledge of products, services, and competitor offerings to guide the team effectively.
  • Handle escalated customer concerns and resolve issues to ensure client satisfaction and retention.
  • Recruit, onboard, and train new telesales team members when required.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field (Master's preferred).
  • Proven experience (6 years) in telesales/online sales, with at least 1–2 years in a supervisory or team lead role.
  • Strong track record of meeting and exceeding sales targets.
  • Excellent leadership, coaching, and people management skills.
  • Solid understanding of online sales channels, digital customer engagement, and CRM systems.
  • Exceptional communication, negotiation, and problem-solving abilities.
  • Proficiency in MS Office and sales/CRM software (HubSpot, Salesforce, or similar).
  • Ability to thrive in a fast-paced, target-driven environment.

What We Offer:

  • Competitive salary package with attractive incentives/commissions.
  • Career growth opportunities in a fast-growing organization.
  • Training and professional development support.
  • A dynamic and collaborative work environment.