Senior Customer Support Specialist, Night Shift, Lahore
14 hours ago
Job Title: Senior Customer Support Specialist
Company: AZ Technologies
Location: Johar Town, Lahore
Shift: Night Shift (9 PM – 6 AM, Pakistan Time)
Job Description:
AZ Technologies is hiring a Senior Customer Support Specialist to provide technical support to remote users. The role involves handling login, password, and email-related issues while ensuring timely and effective resolutions. Complex issues will be escalated to Level 2 (L2) support when needed.
Key Responsibilities:
* Provide first-level technical support to remote users.
* Troubleshoot and resolve login, password, and email issues.
* Document all support interactions and solutions.
* Escalate unresolved issues to L2 support when required.
* Communicate clearly and professionally with users.
* Ensure support quality aligns with US-based (Pacific Time) standards.
Requirements:
* Bachelor's degree (preferably in Computer Science or related field).
* Proven experience in technical or customer support.
* Strong troubleshooting and problem-solving skills.
* Fluent in English with excellent verbal and written communication skills.
* Ability to work night shifts (9 PM – 6 AM).
* Based in or able to work from Johar Town, Lahore.
Perks
:
* Competitive salary package.
* Professional work environment.
* Growth and learning opportunities.
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