Senior Customer Support Specialist, Night Shift, Lahore

14 hours ago


Lahore, Punjab, Pakistan AZ Technologies Full time 250,000 - 500,000 per year

Job Title: Senior Customer Support Specialist

Company: AZ Technologies

Location: Johar Town, Lahore

Shift: Night Shift (9 PM – 6 AM, Pakistan Time)

Job Description:

AZ Technologies is hiring a Senior Customer Support Specialist to provide technical support to remote users. The role involves handling login, password, and email-related issues while ensuring timely and effective resolutions. Complex issues will be escalated to Level 2 (L2) support when needed.

Key Responsibilities:

* Provide first-level technical support to remote users.

* Troubleshoot and resolve login, password, and email issues.

* Document all support interactions and solutions.

* Escalate unresolved issues to L2 support when required.

* Communicate clearly and professionally with users.

* Ensure support quality aligns with US-based (Pacific Time) standards.

Requirements:

* Bachelor's degree (preferably in Computer Science or related field).

* Proven experience in technical or customer support.

* Strong troubleshooting and problem-solving skills.

* Fluent in English with excellent verbal and written communication skills.

* Ability to work night shifts (9 PM – 6 AM).

* Based in or able to work from Johar Town, Lahore.

Perks
:

* Competitive salary package.

* Professional work environment.

* Growth and learning opportunities.



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