Customer Service Specialist

6 days ago

Rawalpindi, Punjab, Pakistan KK's Technologies Full time

Company Description

KKS Technologies is a full-service Software House and Creative Agency, specializing in efficiency and innovative problem-solving. Operating on a unique night-shift schedule, we focus on delivering outstanding results for ambitious brands around the globe. Our expertise lies in connecting businesses with the Gen Z audience through authentic and cutting-edge strategies. From digital visibility with social media marketing and SEO to creating unforgettable content and robust web development, KKS Technologies is committed to building strong, sustainable partnerships with our clients. Based on a culture of precision and collaboration, we strive for exceptional outcomes in every project we undertake.

Role Description

This is a full-time, on-site role for a Customer Service Specialist, based in Rawalpindi. The individual in this position will be responsible for managing customer interactions, providing outstanding support, addressing inquiries, and resolving issues to ensure customer satisfaction. Responsibilities also include maintaining professionalism in phone and email communication, ensuring consistent delivery of a high-quality customer experience, and identifying customer needs for process improvements.

Qualifications

  • Strong skills in Customer Support, Customer Service, and Customer Experience
  • Proficiency in maintaining high levels of Customer Satisfaction and delivering positive interactions
  • Excellent Phone Etiquette and the ability to communicate professionally and effectively
  • Problem-solving capabilities and experience identifying areas for service improvement
  • Strong interpersonal and organizational skills
  • Proficiency in customer relationship management software is a plus

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