Support Engineer L-1

2 weeks ago

Lahore, Punjab, Pakistan Contegris Pvt Ltd Full time 240,000 - 720,000 per year

About Contegris

Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.

Job Overview

We are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries received via phone, email, and chat.
  • Resolve customer complaints and issues efficiently and empathetically.
  • Communicate clearly and effectively, both verbally and in writing.
  • Actively listen to customer concerns and ask clarifying questions.
  • Proficiently use CRM / HelpDesk to track customer interactions and manage.
  • Utilize chat platforms and email systems effectively.
  • Analyze customer issues and identify root causes.
  • Offer appropriate solutions and alternatives to resolve customer problems.
  • Escalate complex issues to appropriate team members.
  • Follow up with customers to ensure resolution and satisfaction.
  • Accurately document all customer interactions in the CRM system.
  • Maintain detailed records of customer inquiries, complaints, and resolutions.

Requirements

  • Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.
  • Experience: Fresh or up to 1 year experience in high pace call center (preferable).
  • Basic knowledge of Linux, Networking, and Network Security
  • Customer Oriented
  • Excellent Communication Skills
  • Attention to detail
  • Ability to handle pressure
  • Good Team player
  • Strong problem-solving skills
  • Willing to perform duties in morning/afternoon/evening/night shift.

Job Type: Full-time

Pay: Rs40, Rs60,000.00 per month

Work Location: In person

  • System Support Engineer L-1

    7 days ago

    Lahore, Punjab, Pakistan Contegris Full time 300,000 - 600,000 per year

    About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM,...

  • L&D Content Creator and Facilitator

    1 week ago

    Lahore, Punjab, Pakistan TCP Software Full time 30,000 - 60,000 per year

     TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. About TCP (TimeClock Plus):  For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions...

  • L&D Content Creator and Facilitator

    1 week ago

    Lahore, Punjab, Pakistan TCP Software Full time 1,200,000 - 2,400,000 per year

    TCPis committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.About TCP (TimeClock Plus):For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users,...

  • Senior Executive L&D

    24 hours ago

    Lahore, Punjab, Pakistan Software Finder Careers Full time

    We are looking for a results-drivenSenior Executive – Learning & Developmentto support and execute impactful learning initiatives. You will play a vital role in developing and delivering engaging learning experiences that support employee growth, performance, and organizational capability.Key ResponsibilitiesManage and maintain the Learning Management...

  • L&D Content Creator and Facilitator Lahore, Punjab, Pakistan

    1 week ago

    Lahore, Punjab, Pakistan TCP Software Full time 15,000 - 30,000 per year

    TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.About TCP (TimeClock Plus):For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users,...

  • TAC Engineer Level-1

    24 hours ago

    Lahore, Punjab, Pakistan Cybernet Internet Services Pvt. Ltd. Full time 300,000 - 600,000 per year

    Company: Cyber Internet Services (Pvt.) Limited (Cybernet)Job Location: Lahore (Onsite)Position: TAC Engineer Level-1Responsibilities and Duties:Provide technical support to customers via phone, email from corporate clients.Diagnose and troubleshoot internet and data connectivity issues related to Customer Premises Equipment (CPE), including routers and...

  • TAC Engineer Level 1

    24 hours ago

    Lahore, Punjab, Pakistan CYBERNET Full time 500,000 - 1,500,000 per year

    Company:Cyber Internet Services (Pvt.) Limited (Cybernet)Job Location:Lahore (Onsite)Position:TAC Engineer Level-1Responsibilities and Duties:Provide technical support to customers via phone, email from corporate clients.Diagnose and troubleshoot internet and data connectivity issues related to Customer Premises Equipment (CPE), including routers and...

  • Product Support Engineer

    1 day ago

    Lahore, Punjab, Pakistan Abyan Technologies Full time 900,000 - 1,200,000 per year

    𝐖𝐞'𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠:𝐀𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 – 𝐅𝐢𝐧𝐭𝐞𝐜𝐡Location: Gulberg III, LahoreExperience: 6 months – 1 yearAre you asoftware engineerwho wants to build a career in product support? This is your...

  • Delivery Manager

    1 day ago

    Lahore, Punjab, Pakistan Avant Energy & Engineer Full time 1,560,000 - 1,800,000 per year

    Enterprising leader & planner with a strong record of contributions in streamlining, Projects Engineering, Operations, invigorating design, intensifying productivity, systems & procedures, and targeting assignments LSTK/EPC Project Design, Oil and Gas, Process Industry, Engineering, Interface, and Change ManagementInternal (Team & Project Execution)Lead the...

  • Associate Product Support Engineer

    24 hours ago

    Lahore, Punjab, Pakistan Abyan Capital Full time 900,000 - 1,200,000 per year

    We're Hiring: Associate Product Support Engineer – FintechLocation: Gulberg III, Lahore Experience: 6 months – 1 yearAre you a software engineer who wants to build a career in product support? This is your opportunity to join a product-based fintech company, where you'll apply your troubleshooting skills, gain hands-on exposure to production systems,...