Associate Product Support Engineer

2 weeks ago

Lahore, Punjab, Pakistan Abyan Capital Full time 900,000 - 1,200,000 per year

We're Hiring: Associate Product Support Engineer – Fintech

Location: Gulberg III, Lahore

Experience: 6 months – 1 year

Are you a software engineer who wants to build a career in product support? This is your opportunity to join a product-based fintech company, where you'll apply your troubleshooting skills, gain hands-on exposure to production systems, and work closely with engineering teams to ensure seamless product performance. Females are Encouraged to Apply.

What You'll Do:

Troubleshoot and resolve product/application issues by analyzing logs, queries, and metrics

Support production systems, assist in incident management, and help restore services quickly

Identify recurring problems and collaborate with engineering teams to implement long-term fixes

Build and maintain automation scripts/tools to optimize support workflows and diagnostics

Document solutions and contribute to knowledge base and runbooks for quicker resolutions

What We're Looking For:

Software development background (hands-on with Python, Bash, PHP, or similar)

Familiarity with automation testing (frameworks/tools for QA/testing)

Solid understanding of databases and SQL (PostgreSQL preferred). Experience with the Linux command line is a plus.
Familiarity with web applications, APIs, and microservices

Strong problem-solving and communication skills

6 months – 1 year of relevant experience (junior-level dev/testing roles acceptable)

Why Build Your Career With Us?

Provident Fund, Medical Insurance & EOBI

Annual Bonus + Leaves Encashment

Learn from senior engineers in a growth-focused, innovative fintech culture

Fun recreational activities and team events

Work on real fintech products and grow into a specialist support/engineering role

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