TAC Engineer Level-1

21 hours ago

Lahore, Punjab, Pakistan Cybernet Internet Services Pvt. Ltd. Full time 300,000 - 600,000 per year

Company: Cyber Internet Services (Pvt.) Limited (Cybernet)

Job Location: Lahore (Onsite)

Position: TAC Engineer Level-1

Responsibilities and Duties:

  • Provide technical support to customers via phone, email from corporate clients.
  • Diagnose and troubleshoot internet and data connectivity issues related to Customer Premises Equipment (CPE), including routers and switches.
  • Offer technical assistance and guidance on a range of internet and data technologies, including GPON, RF P2P, P2MP, VSAT Technologies, Metro Fiber, Dark Core, 3G/4G, LTE, and email services.
  • Collaborate with internal teams such as Network Operations, Engineering, Fiber Optics, and other relevant teams to escalate and resolve technical and last-mile issues effectively.
  • Record support interactions, including steps taken to resolve issues and customer feedback, within the ticketing system.
  • Actively monitor network performance and identify potential issues before they affect customers.
  • Participate in regular training sessions and team meetings to share insights and best practices.

Skills and Requirements:

  • Bachelor's degree in Telecommunications, Electronics, Computer Engineering, Computer Science or equivalent from a reputable university with a minimum CGPA of 3.0.
  • Experience in technical support roles, preferably in the telecommunications or ISP industry.
  • Strong knowledge of internet protocols (TCP/IP, DNS, DHCP), networking fundamentals, and email protocols (SMTP, IMAP, POP3)
  • Good troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
  • CCNA training or certification would be preferred.
  • Open to fresh graduates or individuals with 1-2 years of relevant experience.
  • Basic understanding and experience in network security principles and practices.
  • Knowledge of Linux and VM environment are a plus.
  • Willingness to work on an 8-hour shift rotation schedule

How to Apply:

Send your resume to with "TAC" in the subject line.

Join our dynamic team and be part of a rewarding environment where your technical expertise will play a crucial role in delivering top-notch support to our valued clients.

Job Type: Full-time

Work Location: In person

Application Deadline: 15/12/2024

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