Product Support Engineer
1 week ago
𝐖𝐞'𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠:
𝐀𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞
𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 – 𝐅𝐢𝐧𝐭𝐞𝐜𝐡
Location: Gulberg III, Lahore
Experience: 6 months – 1 year
Are you a
software engineer
who wants to build a career in product support? This is your opportunity to join a product-based fintech company, where you'll apply your troubleshooting skills, gain hands-on exposure to production systems, and work closely with engineering teams to ensure seamless product performance. Females are Encouraged to Apply.
𝐖𝐡𝐚𝐭 𝐘𝐨𝐮'𝐥𝐥 𝐃𝐨
Troubleshoot and resolve product/application issues by analyzing logs, queries, and metrics
Support production systems, assist in incident management, and help restore services quickly
Identify recurring problems and collaborate with engineering teams to implement long-term fixes
Build and maintain automation scripts/tools to optimize support workflows and diagnostics
Document solutions and contribute to knowledge base and runbooks for quicker resolutions
𝐖𝐡𝐚𝐭 𝐖𝐞'𝐫𝐞 𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐅𝐨𝐫
Software development background (hands-on with Python, Bash, PHP, or similar)
Familiarity with automation testing (frameworks/tools for QA/testing)
Solid understanding of databases and SQL (PostgreSQL preferred)
Familiarity with web applications, APIs, and microservices
Strong problem-solving and communication skills
6 months – 1 year of relevant experience (junior-level dev/testing roles acceptable)
𝐖𝐡𝐲 𝐁𝐮𝐢𝐥𝐝 𝐘𝐨𝐮𝐫 𝐂𝐚𝐫𝐞𝐞𝐫 𝐖𝐢𝐭𝐡 𝐔𝐬?
Provident Fund, Medical Insurance & EOBI
Annual Bonus + Leaves Encashment
Learn from senior engineers in a growth-focused, innovative fintech culture
Fun recreational activities and team events
Work on real fintech products and grow into a specialist support/engineering role
QASoftwareDeveloper
freshgraduates
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