Assistant Manager

1 week ago

Islamabad Gpo, Pakistan Abacus Outsourcing Full time 2,400,000 - 7,200,000 per year

Assistant Manager – Contact Center Operations

Location: Islamabad, Pakistan

Timings: 11:00 AM – 08:00 PM

About the Role

Abacus is looking for an Assistant Manager – Contact Center Operations to manage local fintech and telecom projects. In this role, you'll oversee day-to-day contact center operations, lead high-performing teams, and ensure exceptional service delivery to clients.

Responsibilities:

  • Lead and monitor BPO operations across inbound, outbound, and customer service.
  • Ensure KPIs, SLAs, and quality standards are consistently achieved.
  • Conduct team huddles, coaching, and performance reviews.
  • Handle escalations with professionalism and ensure timely resolution.
  • Collaborate with QA/Training teams to bridge skill gaps.
  • Drive process improvements for efficiency and customer satisfaction.

Qualifications:

  • Bachelor's/Master's in Business Administration, Management, or related field.
  • 3–5 years of experience in BPO operations (1–2 years in a leadership role).
  • Strong grasp of KPIs, SLAs, and contact center workflows.
  • Strong leadership, communication, and analytical skills.
  • Proficiency in MS Office, CRM systems, and performance dashboards.

Why Join Us?

At Abacus, you'll be part of a collaborative and growth-focused environment. This is your chance to lead local fintech and telecom projects, develop teams, and make a direct impact on operational success.

Application Process:

To apply, send your resume to Murtaza.- with the subject line:

Application – Assistant Manager Contact Center Operations

Job Type: Full-time

Pay: Rs180, Rs200,000.00 per month

Work Location: In person

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