Customer Support Representative(Female)

15 hours ago

Pakistan DevioTech Full time 200,000 - 600,000 per year

Job Title: Customer Support Representative

Location: Remote

Job Type: Full-Time

Salary: Competitive SalaryAbout the Role:

We're looking for a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will handle customer queries with professionalism, maintain accurate records, and manage payment-related tasks efficiently.

Key Responsibilities:

  • Handle customer inquiries via email, chat, or phone in a professional and timely manner.
  • Resolve customer issues while ensuring a high level of satisfaction.
  • Maintain complete and organized data of all customer queries and interactions.
  • Manage and process customer payments, ensuring accuracy and confidentiality.
  • Record all transactions and maintain proper documentation.
  • Collaborate with other departments to ensure smooth operations and issue resolution.
  • Identify recurring issues and suggest improvements to processes and customer service quality.

Requirements:

  • Proven experience in Customer Support or a similar customer-facing role.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Basic computer knowledge (experience with CRM and payment management tools is a plus).
  • Ability to multitask and stay calm under pressure.
  • Bachelor's degree preferred but not required.

Benefits:

  • Competitive salary and performance bonuses.
  • Paid time off and flexible working hours.
  • Opportunities for professional growth and training.
  • Supportive and collaborative work environment.

How to Apply:

Please submit your resume and a brief cover letter explaining why you're a great fit for this role.

Job Type: Full-time

Work Location: Remote

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