Customer Support Representative

9 hours ago

Pakistan Finova Labs Full time 1,200,000 - 3,600,000 per year

We are looking for a professional and customer-focused International Customer Support Representative to join our remote support team. In this role, you will be responsible for handling inbound customer calls, assisting our global customers with their inquiries, concerns, and support needs.

Key Responsibilities:

  • Answer inbound customer calls promptly and professionally.
  • Provide accurate information about POS (Point of sales) products (Hardware) and Software's services.
  • Assist customers with account-related questions, troubleshooting, order tracking, billing inquiries, and general support.
  • Resolve customer issues during the first call whenever possible.

1. Ensure proper setup and configuration of peripheral devices:

  • Guides the business owner or staff through the installation and configuration of the POS system, including hardware and software setup.
  • Ensures the POS is customized to meet the specific needs of the business, such as product catalogs, tax rates, and payment processing.

2. Training:

  • Provides over-the-phone training for the business staff on how to use the system effectively.
  • Explains features like inventory management, sales tracking, and reporting.

3. Troubleshooting:

  • Resolves any technical issues that arise during the deployment process.
  • Verifies connectivity with devices like receipt printers, scanners, and card readers.

4. Account Activation:

  • Helps the business finalize account setup for features such as payment gateways or loyalty programs.
  • Ensures proper activation of licenses or subscriptions tied to the POS solution.

5. Post-Deployment Support:

  • Acts as the first point of contact for follow-up issues or optimization requests.
  • Hands off the client to ongoing customer support teams once the deployment is successful.

Requirements:

  • Minimum 3 years of experience as customer support role handling inbound calls.
  • Excellent verbal communication skills in English.
  • Strong listening skills with the ability to stay calm under pressure.

What We Offer:

  • Market Competitive Salary.
  • A collaborative and growth-oriented remote work environment.
  • Opportunities for professional development and career advancement

Position: Full Time Remote

Timings: 7:00 PM to 4:00 AM (Monday to Friday)

Job Type: Full-time

Application Question(s):

  • What is your current salary?
  • What is your expected salary?
  • Are you comfortable working in night shift (7:00 PM to 4:00 AM) remotely?

Work Location: Remote

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