Quality Assurance; Calls

2 weeks ago

Karachi, Sindh, Pakistan Eplanet Global Full time 300,000 - 600,000 per year

Key Responsibilities:

  • Monitor inbound and outbound sales calls to evaluate agent performance.
  • Ensure adherence to company policies, sales scripts, and compliance guidelines.
  • Document call observations and provide clear feedback using standardized evaluation forms.
  • Identify call trends, flag areas for improvement, and report performance issues to QA Leads.
  • Collaborate with QA team and supervisors to support ongoing training and coaching efforts.
  • Maintain accurate records of evaluations and reports.
  • Participate in QA calibration sessions to ensure consistency in scoring.

Requirements:

  • O/A level background
  • Strong communication and listening skills.
  • Good command of English (spoken and written).
  • Detail-oriented with a keen ear for tone, clarity, and compliance.
  • Ability to work independently in a fast-paced night shift environment.
  • Basic computer literacy (MS Excel, Word, call evaluation tools).

Job Type: Full-time

Pay: Rs50,000.00 per month

Application Question(s):

  • Would you be interested for QA role there won't be any sales role in this?
  • Would you be able to work in night shift? 9 PM to 6 AM?
  • Rate your english communication on the scale of 1 to 10?

Work Location: In person

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