Jr. Quality Assurance Executive

6 days ago


Karachi, Sindh, Pakistan SavTech Digital Full time 900,000 - 1,200,000 per year

We're Hiring: Junior Quality Assurance Executive

Are you passionate about maintaining top-notch customer experience and quality standards?

We're looking for a Junior Quality Assurance Executive to join our dynamic team

Location
: DHA Phase 8, Karachi

Position
: Junior Quality Assurance Executive

Experience
: Minimum 1 year (Call Center Industry)

Salary
: Market Competitive

Key Responsibilities
:


• Monitor inbound and outbound calls and chats to evaluate agent performance.


• Identify quality gaps and provide actionable feedback to improve customer interactions.


• Maintain detailed evaluation reports and quality scorecards.


• Collaborate with operations and training teams to enhance process standards.


• Ensure adherence to company policies, communication guidelines, and compliance standards.

Requirements
:


• Minimum 1 year experience in Quality Assurance within a call center environment.


• Hands-on experience in call monitoring and chat monitoring.


• Strong analytical, communication, and reporting skills.


• Proficient in MS Excel and QA tools/software.


• Attention to detail with a focus on improving overall customer experience.

Why Join Us?


• Work in a collaborative and growth-oriented environment.


• Opportunity to develop your QA expertise with a passionate and professional team.


• Competitive salary and career advancement opportunities.



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