Jr. Quality Assurance Executive
6 days ago
We're Hiring: Junior Quality Assurance Executive
Are you passionate about maintaining top-notch customer experience and quality standards?
We're looking for a Junior Quality Assurance Executive to join our dynamic team
Location
: DHA Phase 8, Karachi
Position
: Junior Quality Assurance Executive
Experience
: Minimum 1 year (Call Center Industry)
Salary
: Market Competitive
Key Responsibilities
:
• Monitor inbound and outbound calls and chats to evaluate agent performance.
• Identify quality gaps and provide actionable feedback to improve customer interactions.
• Maintain detailed evaluation reports and quality scorecards.
• Collaborate with operations and training teams to enhance process standards.
• Ensure adherence to company policies, communication guidelines, and compliance standards.
Requirements
:
• Minimum 1 year experience in Quality Assurance within a call center environment.
• Hands-on experience in call monitoring and chat monitoring.
• Strong analytical, communication, and reporting skills.
• Proficient in MS Excel and QA tools/software.
• Attention to detail with a focus on improving overall customer experience.
Why Join Us?
• Work in a collaborative and growth-oriented environment.
• Opportunity to develop your QA expertise with a passionate and professional team.
• Competitive salary and career advancement opportunities.
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