Senior Virtual Relationship Manager

2 weeks ago

Karachi, Sindh, Pakistan Mashreq Full time 900,000 - 1,200,000 per year

Job Purpose

  • Maintain portfolio quality by ensuring timely update of KYC, TL & all other aspects of governance
  • To achieve assigned non-financial target by emailing and calling the customers.
  • Adherence to KYC/ AML and relevant product SOPs to safeguard the bank from potential loss / AML fraud & ensure ethical behavior
  • Responsible for quality & soundness of assigned Platform/NEOBiz (KYC reviews, monitoring for due diligence, anti-money laundering procedures etc.).
  • Follow up on EDD queries, DTR queries, Referrals to avoid any delay in outward remittances
  • No breach of Customer Experience Conduct or Customer Protection Regulation standards

Key Result Areas

  • Prompt resolution of any referrals raised by the respective internal teams/ stakeholders like CPC, DTR, compliance etc.
  • Coordinate with the customers for all EDD queries raised by the CPC and Compliance.
  • Adherence to KYC/ AML and relevant product SOPs to safeguard the bank from potential loss / AML fraud & ensure ethical behavior
  • Understanding and use of Flex cube, CRM, side viewer, and any other relevant identified system
  • Ensure to action all the cases within the TAT
  • Support the Customer for timely Updating of KYC/ Turnover variance in line with the bank's requirement by coordinating with the SME compliance and SME Business Governance team
  • Follow up on EDD queries, DTR queries, Referrals to avoid any delay in outward remittances
  • Maintain portfolio quality by ensuring timely update of KYC, TL & all other aspects of governance
  • Assisting compliance/AML/FP&I & all governance units without tipping off a customer
  • Adhering to all regulatory requirements followed by the bank
  • Work closely with SME central teams, compliance & all governance units
  • Operation risk management through active reporting analysis
  • No breach of Customer Experience Conduct or Customer Protection Regulation standards

Knowledge, Skills, and Experience

  • University graduate (Preferably with some finance / Banking or math's component)
  • Excellent knowledge of business banking products
  • Minimum 1-3 years of experience in business banking
  • Good knowledge in compliance and AML
  • Excellent communication skills (Oral and written)
  • Very customer focused
  • Good knowledge of Microsoft tools (Word, excel & PowerPoint)

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