Team Lead-Contact Center

2 weeks ago

Islamabad Federal Board, Pakistan Abacus Outsourcing Full time 960,000 per year

Company Description:

Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.

Job Summary:

Abacus Consulting—BPO is hiring a Team Lead for in Islamabad. This role requires leadership, problem-solving, and people-management skills to ensure smooth operations, employee engagement, and achievement of business objectives.

Key Responsibilities:

  • Supervise day-to-day activities of the team and ensure adherence to policies, procedures, and KPIs.
  • Motivate and coach team members to enhance their skills and productivity.
  • Allocate tasks and manage shift schedules as per business requirements.
  • Conduct regular team meetings and performance reviews.
  • Act as a point of escalation for operational issues and resolve conflicts within the team.
  • Develop and implement social media strategies across platforms (Facebook, Instagram, LinkedIn, etc.)
  • Monitor and report on campaign performance, optimising based on data
  • Collaborate with marketing and design teams for brand consistency
  • Engage with the community and manage content calendars
  • Stay updated on trends and social media tools

What you'll bring:

  • Bachelor's in Marketing/Communications (or related)
  • Strong communication and organisational skills
  • Proficiency with tools like Hoot-suite, Buffer, etc.
  • 1–2 years of Team Lead experience in a call center or BPO environment
  • Strong knowledge of contact center.
  • Proficiency in MS Excel.
  • Flexibility to work rotational shifts, 5 days a week

Working Hours:

  • Rotational shifts (9 Hours)
  • Weekly 2 offs

Benefits:

  • Benefits:
  • Market-competitive salary
  • Medical insurance
  • Career advancement opportunities
  • Collaborative and dynamic work environment

Location:

  • Islamabad.

Job Type: Full-time

Pay: Rs70, Rs80,000.00 per month

Work Location: In person

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