Team Lead

2 weeks ago

Islamabad Gpo, Pakistan Abacus Outsourcing Full time 8,400,000 - 9,600,000 per year

Team Lead – Social Media (Fintech | BPO)

Location: Plot No , Plot 349 Street 1, near Wilson, I-9/3 I 9/3 I-9, Islamabad, 44000

Shifts: Rotational (9 hrs) | Offs: 2 days/week

Salary: PKR 70, ,000

About Abacus:

With 35+ years of experience, Abacus provides advanced business solutions, combining innovation, technology, and best practices to help organizations thrive.

Role Overview:

We're looking for a Team Lead – Social Media (Fintech) to manage social media operations in a BPO environment. The ideal candidate will have call center experience, practical knowledge of fintech, and the ability to lead and coach teams for performance and engagement.

Key Responsibilities:

  • Lead and supervise a social media support team, ensuring policies and KPIs are met.
  • Motivate, coach, and evaluate team performance.
  • Manage shift schedules, allocate tasks, and resolve escalations.
  • Develop and implement social media strategies across multiple platforms.
  • Monitor campaigns, analyze data, and optimize results.
  • Collaborate with marketing and design teams for consistent brand messaging.
  • Engage with online communities and manage content calendars.
  • Stay updated on fintech trends, digital payments, and social media tools.

What You'll Bring:

  • Bachelor's in Marketing/Communications (or related).
  • 2+ years' experience in Social Media Management.
  • 1–2 years' Team Lead experience (BPO/Call Center).
  • Hands-on knowledge of fintech or digital payments.
  • Strong communication & people management skills.
  • Proficiency with tools (Hootsuite, Buffer, etc.) and MS Excel.
  • Flexibility for rotational shifts.

Perks & Benefits:

  • Medical insurance.
  • Career advancement opportunities.
  • Collaborative work culture.

Job Type: Full-time

Pay: Rs70, Rs80,000.00 per month

Work Location: In person

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