Team Lead

5 days ago

Islamabad Gpo, Pakistan Abacus Outsourcing Full time 1,680,000 - 2,880,000 per year

Job Title: Team Lead – Call Center Operations

Location: I-9/3, Islamabad (On-site)

Company: Abacus, BPO

Salary: Rs. 70,000 – Rs. 120,000/month

Application Deadline: 05/11/2025

Job Type: Full-time

Company Description

For over 35 years, Abacus has been providing advanced business solutions that help organizations realize their potential. Our services combine leading business practices with cutting-edge technology, built on a foundation of collaboration and client success.

About the Role

Abacus BPO is looking for a Team Lead to oversee daily operations, manage team performance, and ensure smooth workflow within a fast-paced environment. The ideal candidate will possess strong leadership, communication, and analytical skills.

Key Responsibilities

  • Supervise and support daily team operations in line with business goals and KPIs
  • Coach and motivate team members to improve performance and productivity
  • Allocate tasks and manage shift schedules as per operational requirements
  • Conduct team meetings, one-on-ones, and performance reviews
  • Act as the point of escalation for issues and ensure timely resolution
  • Monitor and report campaign performance with data-driven insights
  • Stay updated on industry trends and tools relevant to team operations

Requirements

  • Bachelor's degree or above
  • 1–2 years of experience as a Team Lead in a call center or BPO environment
  • Strong communication and organizational skills
  • Sound knowledge of contact center operations
  • Proficiency in MS Excel
  • Flexibility to work rotational shifts (5 days a week)

Working Hours

  • Rotational shifts (9 hours per day)
  • Two weekly offs

What We Offer

  • 2 Weekly Days Off
  • EOBI & Medical (IPD + OPD)
  • 38 Paid Annual, Casual & Sick Leaves
  • Annual Performance-Based Increment
  • Inclusive, growth-focused work culture

How to Apply:

Apply via Indeed or send your CV directly on WhatsApp to: while mentioning the position title.

Job Type: Full-time

Pay: Rs70, Rs80,000.00 per month

Education:

  • Bachelor's (Required)

Work Location: In person

  • Team Lead

    2 weeks ago

    Islamabad Gpo, Pakistan Abacus Outsourcing Full time 8,400,000 - 9,600,000 per year

    Team Lead – Social Media (Fintech | BPO)Location: Plot No , Plot 349 Street 1, near Wilson, I-9/3 I 9/3 I-9, Islamabad, 44000Shifts: Rotational (9 hrs) | Offs: 2 days/weekSalary: PKR 70, ,000About Abacus:With 35+ years of experience, Abacus provides advanced business solutions, combining innovation, technology, and best practices to help organizations...

  • Facilities Team Lead Admin

    2 weeks ago

    Islamabad Gpo, Pakistan Value Engineering Full time 1,680,000 per year

    Position: Facilities Team Lead – AdminLocation: On-site, Bahria Town Phase 4Experience Required: 3–5 yearsEmployment Type: Full-timeAbout the RoleWe are seeking a proactive and detail-oriented Facilities Team Lead – Admin to oversee company accommodation, mess operations, and janitorial staff. The ideal candidate will have strong vendor contacts, basic...

  • Team Lead

    7 days ago

    Islamabad, Islamabad, Pakistan IMARAT Full time 900,000 - 1,200,000 per year

    Company DescriptionIMARAT, one of Pakistan's leading real estate groups, has been delivering real estate excellence for over 15 years. As a UK-based real estate group, we have initiated six notable projects: three malls, two hotels, and one luxury apartment complex in prime locations within Islamabad and Rawalpindi. Our subsidiary companies operate in both...

  • SEO Team Lead

    5 days ago

    Korangi Gpo, Pakistan power house express Full time 960,000 - 1,440,000 per year

    We are Hiring SEO Team LeadLocation: Korangi Industrial Area, KarachiEmployment Type: Full-TimeTime: 09:30AM to 6:00PMAbout the Role:We're looking for a results-driven SEO Team Lead to take charge of our organic growth strategy. In this role, you'll lead a skilled team of SEO specialists and collaborate with content, development, and marketing teams to...

  • Team Lead

    1 week ago

    Islamabad, Islamabad, Pakistan Myson Engineering Systems Full time 400,000 - 1,200,000 per year

    Company DescriptionMyson Engineering Systems is a telecom turnkey solution provider and system integrator for Fixed, Cellular, Broadband, IP, and Optical networks. We offer a comprehensive portfolio of telecom products and services, from consultancy and project management to network design, implementation, sales, and support. With over 17 years of...

  • Team Lead

    7 days ago

    Islamabad, Islamabad, Pakistan Alestra Solutions Full time 60,000 - 120,000 per year

    We are seeking a highly skilled and creativeGraphic Designer Team Leadto oversee our team of graphic designers and drive the visual identity of our brand across various channels. The ideal candidate is a hands-on designer with strong leadership abilities, a deep understanding of design principles, and the ability to translate strategic objectives into...

  • Team Lead

    1 week ago

    Islamabad, Islamabad, Pakistan HR POD - Hiring Talent Globally Full time 120,000 - 240,000 per year

    Requirements:Bachelors or Masters degree in Computer Science, IT, or related field.7+ years of experience in application or technical support, with at least 2-3 years in a leadership roleProven experience with ticketing tools (e.g. JIRA, Zendesk), SQL, REST APIs, log analysis, and documentation.Strong communication skills, customer empathy, and ability to...

  • Team Lead

    2 weeks ago

    Islamabad, Islamabad, Pakistan Xperts Solutions Financial Broker Full time 400,000 - 1,200,000 per year

    Hiring AlertPosition:Team LeaderJoin Our TeamAre you an experienced sales professional looking for a rewarding career opportunity? We're seeking a dedicated Team Leaderto join our professional team.Responsibilities:Drive sales growth and achieve sales targetsLead and manage a high-performing sales teamDevelop strategic plans to expand customer base and...

  • SEO Team Lead

    5 days ago

    Wah Cantt. Gpo, Pakistan OC Analytica Full time 9,000,000 - 12,000,000 per year

    We're Hiring: SEO Expert (Team Lead Position)Are you an experienced SEO professional ready to take the next step in your career?We're looking for a Team Lead – SEO who can drive results, lead a talented team, and manage client projects from strategy to success.Responsibilities:Lead and manage the SEO team to deliver high-quality results.Develop and...

  • Senior AR Team Lead

    3 days ago

    Rawalpindi Gpo, Pakistan Zepto Systems Limited Full time 1,500,000 - 3,000,000 per year

    We are seeking an experienced and motivated AR Team Lead with a strong background in US Medical Billing and Accounts Receivable management. The ideal candidate will lead a team of AR specialists, ensure timely claim follow-ups, manage denials, and improve collection performance to achieve company goals.Key Responsibilities:Lead and manage the AR team...