Hotel Residence Manager

1 week ago

Karachi, Sindh, Pakistan Grand Mirage Ghana Full time 300,000 - 600,000 per year

Hotel Residence Manager – Luxury Serviced Apartments (Accra, Ghana)

Location:
Airport Residential Area, Accra

Employment Type:
Full-Time

Commitment:
Long-term (Minimum 3–5 years)

About the Role

We are seeking an experienced and hands-on
Hotel Residence Manager
to oversee the day-to-day operations of a luxury serviced residential property. The role blends the standards of premium hotel management with the long-term comfort and privacy of modern residence living.

The ideal candidate will have a strong background in hospitality operations — preferably in hotel or serviced-apartment management — with solid experience in facilities coordination, team leadership, and guest relations.

Key Responsibilities

  • Oversee all daily operations of the residence, including housekeeping, front-of-house, maintenance, and security teams.
  • Maintain exceptional service standards aligned with luxury hotel operations.
  • Supervise guest check-in/out, resident support, and concierge services to ensure a seamless and welcoming experience.
  • Manage preventive maintenance, cleanliness, and facility inspections in coordination with technical and housekeeping staff.
  • Lead and develop operational teams through training, performance management, and service-culture reinforcement.
  • Collaborate with ownership and management to set budgets, control operating costs, and optimize resources.
  • Ensure compliance with health, safety, and local regulatory standards.
  • Handle guest and resident feedback with professionalism, fostering continuous improvement in service delivery.
  • Liaise with vendors, contractors, and external service providers to ensure timely and quality execution of operational tasks.
  • Prepare periodic operational and financial performance reports for management.

Qualifications & Experience

  • Minimum
    5 years of experience
    in hotel, serviced apartment, or hospitality operations management.
  • Strong leadership and interpersonal skills with the ability to manage multicultural teams.
  • Excellent understanding of
    front-office operations, housekeeping, and facilities maintenance.
  • Background in
    budgeting, cost control, and vendor management
    is an advantage.
  • Strong customer-service mindset with attention to detail and presentation standards.
  • Proficiency in MS Office; experience with hotel management systems (PMS, POS, CRM) preferred.
  • Bachelor's degree in Hospitality Management, Business Administration, or related field.

Why Join Us

  • Be part of one of Accra's most distinguished residential developments.
  • Work in a dynamic, multicultural environment that blends luxury, comfort, and innovation.
  • Opportunity to shape the operational culture of a landmark residence.

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