Residence Facility Manager

7 days ago

Karachi, Sindh, Pakistan Yagmur Group Full time 900,000 - 1,200,000 per year

Location: Accra, Ghana (West Africa)

Employment Type: Full-Time

Start Date: Immediate

About the Role

We are seeking an experienced and dynamic Residence Facilities Manager to oversee the full operations of a luxury residential property designed with a five-star hotel concept. This is a senior leadership position responsible for ensuring world-class service delivery, operational excellence, and a premium living experience for high-profile residents.

The ideal candidate will combine strong hospitality management expertise with exceptional operational leadership, and will be capable of building and leading a multidisciplinary team to deliver an elevated residential lifestyle that meets the expectations of international clients and executives.

Key Responsibilities

Operations & Service Excellence

Oversee day-to-day operations of the residence, ensuring all services meet five-star hospitality standards.

Implement and maintain standard operating procedures (SOPs) for all departments, including housekeeping, concierge, security, maintenance, and guest relations.

Ensure seamless coordination between technical teams, service teams, and management.

Conduct regular inspections and quality audits to guarantee exceptional living conditions.

Team Leadership & Performance

Lead, train, and motivate a diverse team across departments to deliver exceptional resident service.

Recruit, manage, and develop staff, creating a culture of professionalism, accountability, and continuous improvement.

Set performance standards and KPIs, ensuring the team consistently meets operational and service goals.

Resident Relations & Experience

Serve as the primary point of contact for residents, managing relationships with discretion and professionalism.

Handle resident feedback, inquiries, and complaints promptly and effectively.

Anticipate residents' needs and implement initiatives to enhance satisfaction and retention.

Financial & Administrative Oversight

Manage budgets, cost controls, and financial reporting for operations and service delivery.

Oversee vendor contracts, service provider performance, and procurement activities.

Ensure compliance with all legal, safety, and company policies.

Requirements

Minimum 5+ years of senior management experience in luxury hotels, serviced residences, or premium residential projects.

Proven ability to manage multi-department operations and lead large teams.

Strong understanding of hospitality-level service standards and resident experience expectations.

Excellent communication, leadership, and interpersonal skills.

International exposure and experience working with multicultural teams and clientele preferred.

English fluency required.

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