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Technical Support Executive

2 weeks ago

Karachi, Sindh, Pakistan Sowaan Full time $40,000 - $80,000 per year

Company Description

Sowaan Private Limited is a technology company operating across multiple businesses and countries. Sowaan encompasses several business entities, including Sowaan Business, an IT firm, Sowaan ERP, a comprehensive ERP solution for SMBs, Sowaan Workspaces, a modern office solution for SMBs, and HatifOne, a modern call center software solution.

Role Description

This is a full-time on-site role for a Technical Support Executive - ERP located in Karāchi. The Technical Support Executive will be responsible for providing excellent technical support and customer service, handling customer inquiries, troubleshooting ERP-related issues, and ensuring smooth operations of the ERP system.

Qualifications

  • Strong Analytical and Troubleshooting skills
  • Proficiency in Technical Support and Customer Support
  • Excellent Customer Service abilities
  • Exceptional communication and interpersonal skills
  • Ability to work independently and in a team environment
  • Knowledge of ERP systems is a plus
  • Bachelor's degree in Information Technology, Computer Science, or related field