Technical Support Officer

3 weeks ago

Karachi, Sindh, Pakistan Inbox Business Technologies Full time

1 month ago Be among the first 25 applicants

Inbox Business Technologies is a leading IT and services company and we're looking for a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients. This is a unique opportunity to join a dynamic and growing team and to learn new skills in the IT industry.

Responsibilities

  • Provide comprehensive IT technical support operations across the organization, ensuring efficient performance and uptime of IT systems. Administer, manage, and monitor desktops, laptops (domain and non-domain), printers, scanners, and other peripheral devices
  • Oversee shift operations and manage service desk activities, including team coordination and vendor management
  • Deliver end-user support in-person, over the phone, and remotely for hardware and software issues including Windows OS, web browsing, email, word processing, spreadsheets, and other business applications.
  • Handle the setup and installation of VPN and NCCPL business software on external client terminals, ensuring secure connectivity through PSX LAN, fiber leased lines, or internet
  • Maintain accurate IT inventory records and ensure compliance with ITSM (IT Service Management), ISMS (Information Security Management System), and BCMS (Business Continuity Management System) policies and procedures
  • Understand and meet all legal, regulatory, and contractual IT requirements; in-house training will be provided as necessary

Requirements
  • Bachelor's degree in computer science or a related field
  • Minimum 2 - 4 years of experience in technical support or a related field
  • Strong communication skills with the ability to clearly explain technical concepts to non-technical users
  • Strong technical knowledge of Active Directory; Domain controller and Exchange Server
  • Proficient in Windows Operating Systems and Microsoft Office Suite
  • Skilled in corporate VPN setup and installation, including configuration, customization, and system security hardening
  • Ability to troubleshoot software-related issues such as OS malfunctions, MS Office application errors, system performance bottlenecks, boot/recovery problems, endpoint security, and email setup
Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeContract
Job function
  • Job functionOther
  • IndustriesIT Services and IT Consulting

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