Officer - Process Compliance

1 week ago

Karachi, Sindh, Pakistan Interwood Mobel Full time 1,200,000 - 3,600,000 per year

The Officer – Process Compliance embeds SOP discipline across Interwood's sales and operations. The role executes audits and controls, drives NCR/CAPA closure, and enables teams through training and clear documentation—so processes remain efficient, compliant, and customer-centric. The officer partners with function heads to monitor adherence, reduce cycle times/errors, and keep evidence audit-ready.

Key Responsibilities

Process Audits & Controls

  • Plan and execute monthly/quarterly audits and spot checks across sales and marketing division.
  • Test control points (approvals/discounts, GRN/GI, stock moves, document completeness) in SAP/ERP and on-ground.
  • Maintain risk registers; flag over-aging observations and control gaps with escalation.

SOP Governance & Continuous Improvement

  • Maintain and version SOPs, forms, and checklists; circulate updates and track acknowledgements.
  • Map workflows (AS-IS/TO-BE), identify waste/gaps, and recommend simplifications aligned with policy.

NCR & CAPA Management

  • Log non-conformances, assign owners, and track CAPA to closure with effectiveness checks.
  • Lead RCA using 5-Why/Fishbone, prevent repeat issues, and verify embedded controls.

Data, Dashboards & Reporting

  • Publish dashboards on audit scores, NCR trends, SLA breaches, stock variances, and process adherence.
  • Ensure evidence repositories are complete, indexed, and audit-ready.

Compliance (ISO/HSSE/QA) & External Audits

  • Verify housekeeping/5S, PPE, and safety practices at showrooms and sites.

Special Projects & CI

  • Support targeted improvements (e.g., order-to-installation cycle time, documentation error reduction, shrinkage control).
  • Track benefits and standardize wins into SOPs.
Requirements

Qualifications & Experience

  • Bachelors in Business/Operations/Industrial Engineering/Supply Chain or related.

  • ISO Internal Auditor training (preferred).

  • 1–3 years in process/compliance/QA/internal audit within retail, manufacturing, or projects.

  • Exposure to SOP drafting, audits, NCR/CAPA, and operational KPIs.

Technical Skills

  • Audit planning & sampling, RCA (5-Why/Fishbone), control testing.
  • Strong Excel/Google Sheets (lookups, pivots); Power BI/Qlik (nice to have).
  • Working knowledge of SAP/ERP transactions (sales order, GRN/GI, inventory, approvals).
  • Documentation discipline and evidence management.

Soft Skills

  • Analytical, objective, and detail-oriented; high integrity.
  • Clear written/verbal communication; stakeholder management.
  • Ability to prioritize, follow through, and drive cross-functional closure.

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