Senior Executive/ Assistant Manager Quality Assurance

7 days ago

Karachi ShahraEFaisal, Pakistan SuperNova Solutions Pvt. Ltd. Full time 75,000 - 125,000 per year

Position Title: Senior Executive Quality Assurance / Assistant Manager Quality Assurance

We are seeking a detail-oriented and driven QA professional to join our team as a Senior Executive / Assistant Manager Quality Assurance. The ideal candidate will ensure quality across SAP support processes, define standards, and drive continuous improvement to meet organizational and customer expectations.

Key Responsibilities:

  • Develop and implement QA strategy for SAP support aligned with organizational goals.
  • Define and enforce quality standards across incident management, configuration, and change management.
  • Monitor KPIs including response times, resolution rates, and user satisfaction.
  • Conduct reviews of incidents and change management for compliance with QA benchmarks.
  • Ensure SLA adherence by categorizing, prioritizing, and resolving incidents effectively.
  • Oversee unit, integration, regression, and UAT testing for SAP changes.
  • Recommend process improvements and facilitate user/stakeholder feedback sessions.
  • Maintain detailed QA documentation, knowledge bases, FAQs, and troubleshooting resources.
  • Organize training sessions for the support team to build QA awareness and skills.
  • Act as a QA liaison for stakeholders, coordinating with vendors and providing regular performance updates.
  • Generate QA and SLA compliance reports, identifying risks and recommending solutions.
  • Manage escalations and ensure preventive measures for recurring issues.

Required Skills & Qualifications:

  • Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, or a related field.
  • 2 to 4 years of experience in Quality Assurance, preferably within SAP support environments.
  • Strong understanding of SAP support processes and QA methodologies.
  • Excellent problem-solving, communication, and analytical skills.
  • Ability to manage escalations, risks, and cross-functional coordination effectively.

Location: Karachi

To Apply: -

Subject Line: Senior Executive / Assistant Manager Quality Assurance

Job Type: Full-time

Pay: Rs75, Rs125,000.00 per month

Application Question(s):

  • Do you agree to work in the mentioned salary bracket?

Work Location: In person

Expected Start Date: 22/09/2025

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