Customer Support Representative

2 days ago

Islamabad, Islamabad, Pakistan ULTRANET GHANA Full time $40,000 - $60,000 per year

Job Summary

RM Technologies is looking for a dedicated, customer-focused, and proactive
individual to join our team as a
Customer Support Representative
. This hybrid role includes managing inbound and outbound calls, handling customer queries across multiple channels, and ensuring each interaction leaves customers feeling valued and supported.

Key Responsibilities

  • Handle
    incoming calls
    and resolve customer inquiries, complaints, and support requests.
  • Conduct
    outbound calls
    for follow-ups, surveys, and promotional activities.
  • Provide accurate product, service, and policy information.
  • Resolve issues promptly, escalating complex cases when required.
  • Communicate professionally via
    phone, email, and chat
    .
  • Keep detailed and accurate records in our CRM system.
  • Meet and exceed targets for customer satisfaction, call handling time, and resolution rate.
  • Collaborate with other departments to ensure smooth customer experiences.

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