Customer Support Representative

2 weeks ago

Islamabad, Islamabad, Pakistan Affotax Full time 900,000 - 1,200,000 per year

Job Title
: Customer Support Representative

Company
: Leading UK-Based Chartered Accountants

Location
: Islamabad (On-site)

Timings
: 11:00 AM – 07:30 PM

About Us:

We are a well-established UK-based accountancy firm, offering online accounting and tax filing services to UK businesses, freelancers, and individuals. As we expand, we are looking for a motivated and dedicated
Client Support Representative
to join our dynamic team in Islamabad.

Job Requirements:

  • Educational Qualification
    : Bachelor's degree (Business/Communication/English background preferred).
  • Experience
    : Fresh graduates and individuals with 1-2 years of experience in customer support or client-facing roles are encouraged to apply.
  • Language Proficiency
    : Exceptional written and verbal communication skills in
    English
    (required).
  • Skills
    :
  • Strong interpersonal abilities, with a focus on relationship-building.
  • Proficiency in
    MS Office
    (Excel, Word, Outlook).
  • Familiarity with CRM systems and online communication tools is advantageous.
  • Personal Traits
    : Honest, committed, detail-oriented, and a true team player.
  • Location
    : Must reside in Islamabad or be willing to relocate.

Key Responsibilities:

  • Serve as the primary point of contact for clients through
    email
    ,
    chat
    , and
    phone
    .
  • Assist UK clients with inquiries regarding
    accounts
    ,
    tax filings
    , and related services.
  • Maintain and update client records in CRM systems, ensuring data accuracy and confidentiality.
  • Collaborate with the
    Accounts
    and
    Tax teams
    to ensure timely service delivery.
  • Provide
    progress updates
    to clients regarding their accounts and filings.
  • Coordinate the
    scheduling of meetings
    ,
    reminders
    , and follow-up actions.
  • Guide clients through the onboarding process and assist with necessary documentation.
  • Handle administrative and documentation tasks efficiently and accurately.

Why Join Us?

  • International Exposure
    : Work with a professional UK-based firm.
  • Comprehensive Training
    : Receive training on
    UK tax/accounting processes
    and client handling.
  • Growth Potential
    : Opportunities to grow in
    client management
    and
    business development
    .

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