Customer Service Representative

1 week ago

Karachi Clifton, Pakistan Do Deliver Pvt Ltd Full time 720,000 per year

About Do Deliver

Do Deliver is a fast-growing logistics and delivery solutions provider with a mission to make parcel deliveries seamless, reliable, and efficient across Pakistan. With branches in multiple cities, we pride ourselves on exceptional customer service and operational excellence.

Role Overview

The Customer Service Representative (CSR) will be responsible for handling customer interactions, resolving queries, managing complaints, and ensuring that every customer receives a positive and professional service experience. The role requires excellent communication skills, patience, and a customer-first attitude.

Key Responsibilities

  • Handle incoming calls, emails, and chat inquiries from customers in a timely and professional manner.
  • Resolve complaints efficiently while maintaining customer satisfaction.
  • Provide accurate information regarding delivery services, parcel tracking, and company policies.
  • Coordinate with operations and dispatch teams to ensure timely updates to customers.
  • Maintain customer records and log all interactions in the system (FLOWHCM/CRM).
  • Escalate complex issues to supervisors or relevant departments when necessary.
  • Follow up with customers to ensure their issues are resolved and they are satisfied.
  • Support in gathering customer feedback to improve service quality.
  • Adhere to company policies, compliance, and quality standards.

Requirements

  • Education: Bachelor's degree (preferred) or Intermediate with strong communication skills.
  • Experience: 0–2 years in customer service, preferably in logistics, e-commerce, or telecom.
  • Skills:
  • Excellent verbal & written communication in English and Urdu.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Familiarity with MS Office and customer service software (CRM/ERP).
  • Personal Attributes:
  • Customer-focused mindset.
  • Patience, empathy, and a positive attitude.
  • Team player with strong interpersonal skills.

What We Offer

  • Competitive salary and benefits package.
  • Career growth and training opportunities.
  • Friendly and supportive work environment.
  • Being part of a fast-growing delivery solutions company.

Monday to Saturday 9AM-6PM

Location: Near Mohata Palace, IB Office Street - Old Clifton Block 5, Karachi

Job Type: Full-time

Pay: Rs50, Rs60,000.00 per month

Work Location: In person

  • Female Customer Service Representative

    2 weeks ago

    Karachi, Sindh, Pakistan Carlcare Service Pvt Ltd Full time 384,000 - 516,000 per year

    -Well Reputed Mobile Firm looking for Customer Service RepresentativeGreet Handle the Customers (Experience Must)Follow the KPI's.Maintain ReportsCan use MS OfficeFreshers not Required (Experience must in Customer Services)Attractive Salary and Benefits as per the LawsJob Type: Full-timePay: Rs38, Rs43,000.00 per monthWork Location: In person

  • Customer Service Representative

    2 days ago

    Karachi, Sindh, Pakistan Home Pakistan Group Full time 300,000 - 600,000 per year

    *Role Desc*riptionThis is a full-time on-site Customer Service Representative role located in Karāchi. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, enhancing customer service, and improving the overall customer experience on a day-to-day basis.QualificationsCustomer Service...

  • Customer Support Representative

    2 weeks ago

    Karachi Clifton, Pakistan Logon Broadband Pvt Ltd Full time 390,000 - 420,000 per year

    Customer Support Representative (CSR) ISP IndustryLocation: KarachiCompany: Logon BroadbandJob Summary:As a Customer Support Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide excellent customer support to ensure our customers have the best possible experience with our services....

  • Customer Service Representative

    2 days ago

    Karachi, Sindh, Pakistan HS Global Consultants Full time 250,000 - 500,000 per year

    Company DescriptionHS Global Consultants provides customized educational counseling and visa assistance services, leveraging a network of partnerships with over 100 leading universities worldwide. By integrating technology, we connect students and professionals with university mentors to maximize their educational potential. Our holistic and personalized...

  • Customer Service Representative

    2 days ago

    Karachi, Sindh, Pakistan Riuman International Full time 250,000 - 750,000 per year

    Company DescriptionAt Riuman International, we are dedicated to pursuing customer satisfaction as our prime goal. We are committed to providing quality products that meet customer requirements. Our management system is designed to ensure continuous improvement, strengthening our actions and results. We ensure that our policy principles are well-known,...

  • Customer Service Representative

    2 weeks ago

    Karachi, Sindh, Pakistan SL Basics Full time 150,000 - 250,000 per year

    Company DescriptionEstablished in 2019, SL Basics is an organic skincare brand founded by renowned Dr. Shaista Lodhi. The skincare range is curated with nature's finest ingredients and formulated by a team of herbalists to treat common skincare concerns such as acne, dullness, pigmentation, dark circles, and discolored lips naturally. Designed for both men...

  • Customer Service MTO

    6 days ago

    Karachi Clifton, Pakistan Gateway Systems Full time 450,000 - 600,000 per year

    Company DescriptionGateway Systems is a global leader in software development and IT solutions, specializing in complex software projects and digital transformation. Our solutions span various sectors, including fleet management, GPS tracking, and comprehensive IT services. Our flagship product,Role DescriptionThis is a full-time on-site role in Karāchi for...

  • Customer Service Representative

    2 weeks ago

    Karachi Shahra-E-Faisal, Pakistan IBEX GlOBAL Full time 1,080,000 - 1,380,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Karachi Division. The Customer Service Representative will be responsible for handling customer queries and complaints through different channels including phone, email, and chat. They will proactively engage customers and ensure customer satisfaction by...

  • Customer Services Representative

    2 weeks ago

    Karachi Clifton, Pakistan Crossroad Consultants Full time 585,000 - 780,000 per year

    Crossroad Consultants is a dynamic and growing company committed to delivering exceptional service and building strong client relationships. We're currently seeking a professional, friendly, and dependable Customer Services to join our team and be the first point of contact for our clients and visitors.Responsibilities:Greet and welcome clients, guests, and...

  • Customer Service Representative

    2 weeks ago

    Karachi, Sindh, Pakistan Telogix (PVT) Limited Full time 900,000 - 1,200,000 per year

    Job descriptionCompany DescriptionTelogix (PVT) Limited is a PTA-licensed company specializing in providing enterprise-level Fleet Management solutions. Established in 2014, our team has vast experience of up to two decades in the field of Fleet Management and GPS/GSM/GPRS-based vehicle tracking systems. Our cloud-based, connected, intelligent ERP, and...