Data Analyst – Customer Service Operations

2 days ago

Karachi, Sindh, Pakistan JOFA Group Full time 400,000 - 1,200,000 per year

Job Title: Customer Service Analyst

We are seeking a detail-oriented and analytical Customer Service Analyst to join our team. In this role, you will analyze customer service performance across multiple channels including calls, chats, and emails with a focus on customer complaints, resolution quality, and agent productivity. Your insights will help drive continuous improvement in customer experience, operational efficiency, and service delivery.

Requirements

  • Bachelor's degree in Analytics, Business, Statistics, or related field.
  • 2+ years in a data or operations analyst role (customer support experience preferred).
  • Hands-on experience with CRM tools (Zendesk, Salesforce, Freshdesk, etc.).
  • Skilled in Excel, SQL, Python, and BI tools (Power BI, Tableau).
  • Strong communication skills with ability to present insights clearly.
  • Detail-oriented and proactive problem-solver.

Job Type: Full-time

Work Location: In person

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