Operations & Client Support Specialist

3 days ago

Rawalpindi, Punjab, Pakistan Tech Source Managed Services Full time 900,000 - 1,200,000 per year

*Position Available:
Operations & Client Support Specialist

*Company:* Tech Source Managed Services

*Location:* Phase 4 Bahria Town, Rawalpindi/Islamabad

FULL TIME ONSITE POSITION

*About Us:*

Tech Source Managed Services is a prominent IT consultancy firm based in Rawalpindi. We specialize in providing top-tier IT solutions and support to our clients. We are currently seeking a skilled
Operations/Client Services Specialist
to join our team.

*Role Overview:*

-Administrative support: Handle customer inquiries, answer emails and phone calls. Effectively monitor all client emails, ensuring seamless communication and prompt responses to operational queries from our international clients.

-Customer Satisfaction: Meet customers' expectations by attending to raised tickets within minutes.

-Troubleshooting: Troubleshoot operational problems to ensure efficient processes Address complex issues quickly and accurately, maintaining high levels of client satisfaction.

-Scheduling: Coordinate schedules for tasks, projects and meetings.

-Record keeping: Maintain records, databases, and employee, client, and financial records using MS Excel and Google Sheets.

-Vetting engineers before presenting them to clients for hiring, ensuring that only the most qualified candidates are considered.

-Showcase attention to detail and commitment to quality assurance through daily reports and documentation, which are managed by using Google Sheets.

-Strong command on English language, both written and spoken, to communicate effectively with diverse stakeholders.

-Coordinate with company management to handle any assigned tasks, showcasing ability to work collaboratively and take initiative.

-Communication: Support communication between different operational units

-Collaboration: Collaborate with different departments to ensure smooth processes.

*Qualifications:*

  • Bachelors in Computer Science (BSCS)/BBA

*Experience:*

  • 2 to 3 years of relevant experience

*How to Apply:*

If you are an enthusiastic candidate with the required qualifications and experience, we encourage you to apply by sending your resume to - Join us in shaping the future of IT services

Tech Source Managed Services is an equal opportunity employer.

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