Management Trainee

3 days ago

Lahore, Punjab, Pakistan Programmers Force Full time 300,000 - 600,000 per year

Job Description

We are looking for
Trainee Customer Success / Product Support / Sales Closers
with a Graduation / Management Degree / Computer Science background with a solid communication skills who enjoy problem-solving and client interaction more than programming. Selected candidates will go through a
3-month structured training program
covering product knowledge, API fundamentals, and communication skills. After successful completion, candidates will be offered a
full-time role on probation
with growth opportunities in product support, client success and sales.

Key Responsibilities

  • Serve as the
    first point of contact
    for client product queries.
  • Understand and explain product features, APIs, and integrations to clients in simple terms.
  • Collect and document client issues, reproduce problems, and escalate to developers when needed.
  • Collaborate with the development team to resolve tickets in a timely manner.
  • Proactively communicate updates and resolutions to clients.
  • Maintain knowledge base and support documentation for recurring issues.
  • Ensure a
    positive client experience
    through professional communication.

Requirements

  • Bachelor's degree in
    Computer Science, IT, Engineering or Business field
    .
  • Strong understanding of
    APIs and how systems integrate
    .
  • Interest in
    client-facing roles
    rather than programming/coding.
  • Excellent communication and problem-solving skills is a must have.
  • Ability to document technical issues clearly for developers.
  • Proactive attitude towards learning and resolving client concerns.
  • Familiarity with ticketing/support tools (Jira, Zendesk, Freshdesk, etc.) is a plus.

Benefits

Training to Job Path

  • Phase 1 (Training – 3 Months):
    Product knowledge, API basics, communication & ticket handling training.
  • Phase 2 (Probationary Job Offer):
    Roles in Product Support / Customer Success / Sales handling client queries.

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