Customer Service Representative

3 days ago

Islamabad, Islamabad, Pakistan The Sahara Official Full time 150,000 - 250,000 per year

We are looking for friendly and customer-focused
Customer Service Representatives
to join our team. You will be the first point of contact for our customers, helping them with questions, solving problems, and making sure they have a smooth experience with our financial services.

Key Responsibilities:

  • Handle inbound and outbound calls, chats, and emails professionally.
  • Assist customers with account-related queries, transactions, and troubleshooting.
  • Provide accurate product and service information.
  • Resolve customer complaints in a timely and efficient manner.
  • Maintain records of interactions and transactions.
  • Escalate complex issues to the relevant departments.
  • Achieve set targets for call handling, customer satisfaction, and service quality.

Requirements:

· Previous call center or customer service experience.

· Strong communication skills.

· Ability to handle high-volume calls while maintaining professionalism.

· Basic knowledge of financial services, mobile apps, or digital payments.

· Problem-solving mindset with patience and empathy.

· Proficiency in MS Office and CRM software is a plus.

· Minimum Intermediate (Bachelor's preferred).

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