Floor Operations Manager – Lead Management

Job Description

Position Title: Floor Operations Manager – Lead Management & Onboarding

Location: On-site – Gulberg Greens, Islamabad

Working Hours: 6:00 PM – 2:00 AM (Pakistan Standard Time)

Experience Required: 3+ years

Job Summary

The Floor Manager will be responsible for supervising employees on the floor, overseeing the marketing team's lead generation activities, and ensuring smooth coordination between the Islamabad and Lahore offices. The role requires close tracking of interviews, timely client follow-ups, effective onboarding of developers, and seamless project execution. Acting as a central point of contact for both internal teams and external stakeholders, the Floor Manager will play a critical role in driving operational excellence.

Key Responsibilities

Employee & Floor Management

• Supervise day-to-day activities of employees on the floor.
• Monitor the performance and productivity of the marketing team, particularly in lead generation.
• Ensure adherence to organizational policies and maintain a smooth workflow within the office.

Lead & Interview Management

• Track and review leads generated by the marketing team.
• Coordinate with relevant team members in Islamabad and Lahore to arrange interviews.
• Maintain and regularly update the Interview Tracker.
• Ensure timely interview reminders are sent to candidates, interviewers, and team members.
• Share interview-related details (job descriptions, resumes, client requirements, etc.) with interviewers in advance.

Project Coordination

• Liaise with the Lahore Floor Manager or Islamabad developers to assign resources for newly won projects.
• Maintain strong follow-ups with clients on project logistics (e.g., laptop provisioning for developers).
• Ensure timely receipt of laptops and other resources for assigned developers.

Onboarding & Developer Support

• Support developers during the onboarding process, ensuring Day 1 readiness.
• Share client instructions and requirements with developers before project initiation.
• Provide ongoing support during the first week of the project, addressing queries and ensuring smooth integration.

Cross Office Coordination

• Act as a bridge between the Islamabad and Lahore offices for project assignments, updates, and issue resolution.
• Maintain clear and consistent communication channels (email, WhatsApp, calls).

Client & Developer Relation

• Ensure timely communication and follow-ups with clients regarding project requirements.
• Support developers with challenges or clarifications during initial project stages.
• Maintain a holistic view of leads, interviews, and projects to ensure operational continuity.

Required Skills & Competencies

• Strong coordination, organizational, and time management skills.
• Excellent written and verbal communication in English.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong interpersonal skills with the ability to liaise across teams and locations.
• Proficiency with digital tools (WhatsApp, email, trackers, and spreadsheets).
• Detail-oriented with strong follow-up and monitoring capabilities.

Qualifications & Experience

• Bachelor's degree in Business Administration, Management, or IT-related fields (preferred).
• 3+ years of experience in coordination, floor management, or operations.
• Prior experience in IT, Recruitment, or Consulting industries will be an advantage.

Key Attributes

• Proactive and solution-oriented mindset.
• Strong sense of accountability and ownership.
• Team player with demonstrated leadership qualities.
• Flexible and adaptable to dynamic business needs.

What We Offer

• Competitive salary and benefits.
• Medical Insurance
• Paid leaves and performance based bonus
• Professional growth and healthy work environment