Floor Manager

7 days ago


Islamabad, Islamabad, Pakistan International Centre of Excellence Islamabad Campus Full time 600,000 - 1,200,000 per year

Company: Oxbridge Digital

Positions: 1

Location: Islamabad

Role Overview

Lead and manage call center operations, drive performance, and ensure excellent customer service.

Key Responsibilities

  • Manage daily call center operations

  • Lead, mentor & coach sales/support specialists

  • Develop call scripts, KPIs & procedures

  • Monitor performance & provide feedback

  • Handle escalations & complex cases

  • Align call center with marketing campaigns

  • Prepare weekly/monthly reports

Requirements

  • Bachelor's (Business/Marketing/Communication preferred)

  • 3–5 years call center experience, 2+ years in leadership

  • Strong communication & conflict resolution skills

  • Proficient in CRM/call center software

Apply Now: Send CV to .pkSubject Line: "Application – Junior Sales/Support Specialist"

Job Type: Full-time

Work Location: In person


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