Floor Manager
5 days ago
Company: Oxbridge Digital
Positions: 1
Location: Islamabad
Role Overview
Lead and manage call center operations, drive performance, and ensure excellent customer service.
Key Responsibilities
Manage daily call center operations
Lead, mentor & coach sales/support specialists
Develop call scripts, KPIs & procedures
Monitor performance & provide feedback
Handle escalations & complex cases
Align call center with marketing campaigns
Prepare weekly/monthly reports
Requirements
Bachelor's (Business/Marketing/Communication preferred)
3–5 years call center experience, 2+ years in leadership
Strong communication & conflict resolution skills
Proficient in CRM/call center software
Apply Now: Send CV to .pkSubject Line: "Application – Junior Sales/Support Specialist"
Job Type: Full-time
Work Location: In person
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