
Store Manager
6 days ago
We are seeking a Senior Fulfillment Manager to manage and optimize daily fulfillment operations across dark stores. This role requires a balance of hands-on supervision and data-driven process management. The ideal candidate will oversee teams, track KPIs, drive efficiency improvements, and ensure seamless collaboration across operations, inventory, and delivery teams.
Key Responsibilities
- Lead daily fulfillment operations (picking, packing, staging, dispatch) with a focus on speed and accuracy.
- Monitor and improve operational KPIs: picking rates, order accuracy, fulfillment times, and SLA compliance.
- Prepare and share daily/weekly reports with management on productivity, costs, and error trends.
- Manage workforce planning — shift rosters, productivity tracking, and performance management.
- Implement and enforce SOPs for fulfillment, inventory handling, and quality control.
- Coordinate closely with Inventory, Procurement, and Delivery teams to resolve bottlenecks.
- Lead process improvement initiatives to cut costs and increase throughput.
- Mentor, coach, and upskill supervisors and team leads to build a strong pipeline of talent.
- Ensure compliance with safety, hygiene, and labor standards inside fulfillment centers.
Requirements
- Bachelor's degree (Supply Chain, Business, Operations, or related field).
- 4–6 years of experience in fulfillment/warehouse/logistics (e-commerce preferred).
- Strong people management experience (50–100+ workforce exposure ideal).
- Proven track record in KPI management and operational reporting.
- Hands-on experience with WMS/ERP (Zoho, SAP, or similar).
- Analytical mindset; comfortable with Excel/Google Sheets for reporting.
- Strong leadership, communication, and problem-solving skills.
- Flexible with shifts and able to handle pressure in a fast-moving environment.
KPIs for Success
- Fulfillment Accuracy: >99% error-free orders.
- Picker Productivity: 100 SKU/hour per picker.
- On-Time Dispatch: 95%+ SLA compliance.
- Cost Efficiency: Reduction in cost/order over time.
- Team Retention & Training: Low attrition + regular skill upgrades.
Why Join Us?
At GrocerApp, you'll be part of a mission-driven company reshaping retail in Pakistan. This role offers exposure to high-scale operations, rapid career growth, and the opportunity to directly impact customer experience and business profitability.
Job Type: Full-time
Pay: Rs70, Rs75,000.00 per month
Education:
- Bachelor's (Preferred)
Experience:
- retail: 2 years (Preferred)
Work Location: In person
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