
Customer Service
3 days ago
Customer Service
In this role you will be responsible for managing customer complaints, ensure timely resolutions, and enhance service processes
Your key deliverables will be to:
- Managing customer inqueries escalated beyond First Response Units (FRU), ensuring prompt and accurate resolution through the CRM system by addressing the inquiries across all platforms and maintaining up-to-date CRM tickets.
- Meeting productivity targets and maintaining a high Quality Assurance Score and reducing Average Handle Time (AHT)
- Ensure a positive Customer Experience by staying updated with product knowledge ultimately leading to a good Quality Assurance (QA) Score
- Providing feedback and suggestions to improve customer support processes and enhance the overall customer experience
Qualification:
Bachelors preferably in a related field
Experience:
3–5 years of experience in Customer Service/Customer Support
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