Customer Service

3 days ago


Karachi, Sindh, Pakistan Weaves Corporation Limited Full time $40,000 - $80,000 per year

Customer Service

In this role you will be responsible for managing customer complaints, ensure timely resolutions, and enhance service processes

Your key deliverables will be to:

  • Managing customer inqueries escalated beyond First Response Units (FRU), ensuring prompt and accurate resolution through the CRM system by addressing the inquiries across all platforms and maintaining up-to-date CRM tickets.
  • Meeting productivity targets and maintaining a high Quality Assurance Score and reducing Average Handle Time (AHT)
  • Ensure a positive Customer Experience by staying updated with product knowledge ultimately leading to a good Quality Assurance (QA) Score
  • Providing feedback and suggestions to improve customer support processes and enhance the overall customer experience

Qualification:
Bachelors preferably in a related field

Experience:
3–5 years of experience in Customer Service/Customer Support



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