Customer Service Representative

5 days ago

Lahore, Punjab, Pakistan Planlab Solutions Full time 400,000 - 600,000 per year

Location: Model Town Link Road, Lahore

Schedule: Afternoon shift (starts between 12 PM – 1 PM, 9-hour shift)

About the Role

PlanLab Solutions is looking for an enthusiastic and dedicated Customer Support Representative to join our growing team. The ideal candidate will have a passion for helping customers and ensuring every interaction is positive and professional. This position involves managing communication with international clients through email, live chat, and phone.

Key Responsibilities

  • Handle customer inquiries across multiple channels (calls, live chat, and emails).
  • Provide accurate information, guidance, and troubleshooting support to customers.
  • Maintain and update customer records in the system.
  • Identify and resolve issues by analyzing customer concerns and providing timely solutions.
  • Follow up with clients to ensure their problems are completely resolved.
  • Stay informed about company products and updates to deliver the best service possible.
  • Collaborate with the team to improve overall customer satisfaction.

What We're Looking For

  • Excellent verbal and written English communication skills.
  • Strong interpersonal skills with a customer-first mindset.
  • Good analytical and problem-solving abilities.
  • knowledge of MS Office and Excel.
  • Comfortable working independently or as part of a team.
  • Ability to multitask and manage workload effectively.
  • Willingness to work flexible shifts, including weekends or holidays if required.

Preferred Qualifications

  • Minimum: High school diploma or equivalent.
  • Experience in customer support, call centers, or chat/email-based support is an advantage.
  • Confident computer user with good internet navigation skills.
  • Must be available for afternoon shift timings.

Why Join Us

  • No sales targets or commission pressure.
  • Supportive team environment.
  • Opportunity to grow within a dynamic organization.

How to Apply

If you're passionate about providing outstanding customer service, we'd love to hear from you. Please note that only shortlisted candidates will be contacted for further steps in the hiring process.

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Application Question(s):

  • Are you fluent in spoken, written, and listening English? (Yes/No)
  • Are you available for the on-site afternoon shift? (12:00/1:00 PM onwards – 9 hours)
  • How would you rate your English proficiency? (Fluent / Native / Advanced / Intermediate / Basic).
  • Are you comfortable with handling outbound and inbound calls?
  • Can you write professional emails and handle live chat?
  • What is your current Salary?
  • What is your expected salary?

Work Location: In person

  • Customer Service Representative

    3 days ago

    Lahore, Punjab, Pakistan SMB (Private) Limited Full time 300,000 - 600,000 per year

    Company DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Customer Service Representative, located in Lahore. The Customer Service Representative will be responsible for managing customer inquiries, addressing customer needs and resolving issues. They will work to ensure customer satisfaction, support...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan TLT Dispatch services Full time 600,000 - 1,200,000 per year

    Company DescriptionTLT Dispatch Services is a leading consulting company specialising in providing professional services and business process outsourcing solutions to the Corporate Travel Management industry. Recognised for our state-of-the-art services, we strive to offer innovative and tailored solutions to meet the unique needs of our clients. Located in...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Al Noor Lasani MDF Board Division. Full time 200,000 - 300,000 per year

    Role DescriptionThis is a full-time, on-site role for a Customer Service Representative located in Lahore. The Customer Service Representative will manage customer interactions, answer inquiries, handle complaints, and provide accurate product and service information. They will also be responsible for maintaining customer satisfaction, and coordinating with...

  • Customer Service Representative

    1 day ago

    Lahore, Punjab, Pakistan Double Shot Full time 1,200,000 - 2,400,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Customer Service Representative located in Lahore. The Customer Service Representative will be responsible for addressing customer inquiries, resolving customer issues, ensuring customer satisfaction, and providing a positive customer experience....

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan BenchmarkStudio Full time 40,000 - 60,000 per year

    Company DescriptionBenchmarkStudio, established in 2010, specializes in Real Estate, Architecture, and Graphic Illustration, with offices in the UK, USA, and Pakistan. The company is known for its client-centric approach, focusing on delivering responsive service and high-quality design. By closely collaborating with clients, BenchmarkStudio ensures their...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Core Edge Solutions Full time 1,200,000 - 1,560,000 per year

    Customer Service Representative – Night Shift | LahoreLocation: On-site, Gulberg 03, Lahore, PakistanShift: 7:00 PM – 5:00 AM (Monday–Saturday)Days Off: SundaySalary: 100K to 130K + Incentive on Upsales & on PerformanceType: Full-timeAbout the RoleWe are hiring Customer Service Representatives for our DWW campaign. The role involves handling inbound...

  • Customer Service Representative

    1 week ago

    Lahore, Punjab, Pakistan I Tech Full time 1,080,000 - 1,200,000 per year

    Job Title: Customer Service Representative (Female) – Night Shift | Lahore"Up-Sales & Customer Support"Location: On-site, Lahore, PakistanShift: 7:00 PM – 5:00 AM (Monday–Saturday)Days Off: Saturday & SundaySalary: 90K to 100K + Incentive on Upsales & on PerformanceType: Full-timeAbout the RoleWe are hiring female Customer Service Representatives for...

  • Customer Service Representative

    7 days ago

    Lahore, Punjab, Pakistan JAF Perfumes Full time 400,000 - 1,200,000 per year

    Company DescriptionJAF was born from the love story of Shahveer and Ayesha, a Pakistani couple united by their obsession with perfumes. "JAF" reflects their shared surname and their journey together, spending years collecting rare scents and experimenting with blends. In 2024, they launched JAF to share their passion with Pakistan's style-conscious elite....

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan I Tech Full time 600,000 - 1,200,000 per year

    Customer Service Representative (Female) – Night ShiftLocation: On-site, Lahore, PakistanShift: 8:00 PM – 5:00 AM (Monday–Friday)Off Days: Saturday & SundayJob Type: Full-timeAbout the RoleWe are looking for motivated female Customer Service Representatives to join our Life Back Taxes campaign. This role requires handling inbound and outbound calls,...

  • Customer service representative

    1 week ago

    Lahore, Punjab, Pakistan NCBA&E FLC Full time 360,000 - 420,000 per year

    *Job Title:* Customer Service Representative (CSR) - University Inquiries *Job Summary:* We are seeking a highly skilled and customer-focused Customer Service Representative (CSR) to join our university team. As a CSR, you will be the primary point of contact for prospective students, current students, and other stakeholders, providing exceptional service...