
IT Helpdesk L2+ Engineer
6 days ago
IT Helpdesk L2+ Engineer (Offshore - Karachi Branch Office Team)
Remote (Pakistan) | 2:00 PM – 11:00 PM PKT (Summer) / 1:00 PM – 10:00 PM PKT (Winter)
Start Date: December 2025
Are you an experienced IT professional with strong communication skills and a solid grounding in Microsoft technologies? We are hiring an Offshore IT Helpdesk Engineer to join our branch office team supporting clients remotely from Pakistan. This is an exciting opportunity to work with a dynamic MSP and contribute to a growing international support operation.
What We're Looking For
The ideal candidate will possess a strong foundation across several of the following areas and hold at least one relevant certification from the list below.
Key Skills
Excellent spoken and written English (MUST)
Microsoft 365 Configuration & Administration:
- Exchange Online, Teams, SharePoint, OneDrive, Licensing
- Entra ID (Azure AD) user and group management
Windows Server Configuration & Administration:
- Active Directory, Group Policy, file/print services, basic Hyper-V
- Windows 10/11 support & troubleshooting
Intune / Endpoint Manager Configuration & Administration:
- Device enrollment, compliance, policies
Networking fundamentals Configuration & Administration:
- DNS, DHCP, VPN, Wi-Fi, basic firewall concepts
Backup solutions:
- Monitoring & troubleshooting
Basic PowerShell scripting and automation
Awareness of security best practices:
- MFA, conditional access, phishing protection
Preferred Certifications
Ideal candidate will possess at least one of the following:
AZ-900 (Azure Fundamentals)
MS-900 (Microsoft 365 Fundamentals)
MD-102 (Endpoint Administrator)
CompTIA A+ / Network+
ITIL v4 Foundation
Working Hours (Pakistan Time)
Summer: 2:00 PM – 11:00 PM PKT
Winter: 1:00 PM – 10:00 PM PKT
(Headoffice being in Ireland, due to daylight saving time changes, local working hours in Pakistan will shift accordingly.)
If you meet part of the criteria and are eager to grow within a highly supportive environment, we want to hear from you.
Apply now and become a part of a fast-growing team supporting cutting-edge IT infrastructure
Job Type: Full-time
Pay: Rs175, Rs220,000.00 per month
Experience:
- MSP: 1 year (Preferred)
Language:
- English (Required)
License/Certification:
- AZ-900,MS-900,MD-102,CompTIA A+/Network+,ITIL v4. Any ? (Preferred)
Work Location: In person
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