CRM Sales Administration

About Contour

Contour Software

has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

The Division:

At

Jonas FinTech

, we're all about helping businesses succeed by being a true fintech partner. With over 20 years of expertise, we proudly manage three leading brands: Paygate, London & Zurich, and Power2SMS. Together, we provide solutions for Direct Debit, Bacs, and validation services, and help businesses connect with their customers at scale through SMS and WhatsApp. Our mission is simple—build solutions centred on trust and care. We understand that every transaction represents trust between a business and its customers, and we're committed to safeguarding this through our reliable products and exceptional service. As part of the global Jonas Software group within Constellation Software Inc., we combine the agility of a small business with the backing of a large organisation that operates in 17 countries. The group's focus is on building sustainable, long-term relationships and meeting our customers' software and service needs. For more information, visit the Jonas Software UK website:

. We have ambitious plans to expand and enhance our offerings, bringing value to both current and future customers. With an exciting roadmap ahead, we're constantly exploring new markets, investing in growth, and embracing the latest technologies to elevate our businesses to the next level. If you're passionate about working for a growing, innovative company that puts trust, care, and lasting relationships first, Jonas FinTech is the place for you. Join us on this exciting journey and become part of something big.

The Position:

We are looking for a highly capable Microsoft Dynamics CRM administrator to ensure that our international company capitalizes on the benefits offered by the Microsoft Dynamics CRM system. As a specialist for Microsoft Dynamics, you will assist and enable our Sales, Marketing and Customer Service teams. You will do this by supporting and improving our Microsoft Dynamics CRM and related applications. You are a naturally approachable and solution-oriented individual who will become the natural link between the system and the end-user. You are highly service focused and will work to communicate incidents and limit the end-user impact. You will always try to find a work-around, and drive to achieve a root cause fix. Together with your colleagues and our customers, you know how to improve the platform, drive usage, and provide actionable business insights. In addition, you understand how to tailor the applications to ensure the system, people and business outcomes are aligned.

Job Responsibilities:

As a CRM & Sales Administrator, you will be responsible for, but not limited to:

• Liaise with the Sales team regarding customer queries and provide data to enable him /her to offer additional goods and services to our existing customer base.

• Assist Technical Support with customer contract information as requested.

• Understand the commercial operation, challenges, and objectives of each team; improve their operation through CRM administration and consultation.

• Analyze data to provide insights into team operation, effectiveness, and productivity.

• Managing Microsoft Dynamics roles, profiles, sharing rules, workflows, and groups.

• Importing sales department leads, contacts, and other data.

• Building custom reports and dashboards as needed by the sales teams.

• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.

• Provide technical support to address any development challenges and implement bug fixes

• Evaluating and installing new Microsoft Dynamics releases, as well as providing training and support.

• Work closely with other team members to capture business requirements and implement CRM solutions. Create, manage, and optimize complex workflow rules, data validation, and approval processes.

• Design, develop, test, and deploy custom tailored solutions on the Dynamics 365 platform, with a focus on the CRM system

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.