Female Customer Service Representative

2 weeks ago

Lahore Gulberg Colony, Pakistan SS-Websolution Full time 720,000 per year

We are seeking a professional and dedicated Female Customer Service Representative to join our Business Consultancy team. The ideal candidate will serve as the first point of contact for clients, providing exceptional customer support, handling inquiries, and ensuring smooth communication between clients and the consultancy team.

Key Responsibilities:

  • Handle inbound and outbound client calls, emails, and messages professionally.
  • Assist clients with information regarding consultancy services, packages, and processes.
  • Maintain accurate records of client interactions, follow-ups, and feedback.
  • Build and maintain positive relationships with clients to ensure satisfaction.
  • Coordinate with internal departments to address client needs and resolve issues promptly.
  • Provide administrative support, including scheduling meetings and preparing reports.
  • Ensure a high level of confidentiality and professionalism at all times.

Requirements:

  • Bachelor's degree (preferred but not mandatory).
  • Prior experience in customer service, call center, or client relations is an advantage.
  • Strong communication skills (both verbal and written) in English and [local language if required].
  • Professional, polite, and confident personality.
  • Ability to handle multiple tasks and work under pressure.
  • Proficiency in MS Office and basic computer applications.

Benefits:

  • Competitive salary and incentives.
  • Professional growth and training opportunities.
  • Positive and supportive work environment.

Job Type: Full-time

Pay: Rs50, Rs60,000.00 per month

Work Location: In person

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