Customer Service Representative

2 weeks ago

Lahore Gulberg Colony, Pakistan Techbridge Consultancy Services Full time 30,000 - 40,000 per year

Freshers with strong English communication skills are encouraged to apply.

Job Title: Customer Service Representative (US Janitorial)

Location: Gulberg Lahore, Pakistan

Shift Timings: 07:00 PM – 04:00 AM (Night Shift)

Employment Type: Full-Time (Monday to Friday - Onsite Role)

Salary: PKR 30,000 to 40,000 + Commission

Job Overview:

We are seeking enthusiastic and dedicated candidates to join our dynamic team as Customer Service Representatives for our US-based janitorial services campaign. This is a night shift role and requires strong English communication skills, a customer-first mindset, and the ability to thrive in a fast-paced environment.

This role offers excellent earning potential with a competitive basic salary and commission-based incentives for top performers.

Key Responsibilities:

  • Deliver exceptional customer support through phone, email, and live chat channels.
  • Handle B2B calls, perform cold calling, and generate leads effectively.
  • Schedule and confirm appointments with potential clients.
  • Provide accurate information regarding products/services and resolve customer inquiries promptly.
  • Maintain detailed records of customer interactions and follow up where necessary.
  • Adhere to assigned work hours and shift guidelines.

Key Competencies:

  • Excellent verbal and written communication skills in English.
  • Strong customer-focused attitude and problem-solving ability.
  • Comfortable and flexible working night shifts.
  • Ability to work both independently and as part of a team.
  • Strong interpersonal and negotiation skills.

Qualifications:

  • Intermediate, O Levels / A Levels.
  • Prior experience in customer service, call center, or telemarketing is preferred.
  • Familiarity with customer service software/tools (CRM systems, call management, etc.).
  • Capable of handling performance targets and KPIs.

Job Type: Full-time

Pay: Rs30, Rs40,000.00 per month

Ability to commute/relocate:

  • Lahore Gulberg Colony: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have good English communication skills (spoken and written)?
  • Are you comfortable working the night shift (7:00 PM – 4:00 AM, Monday to Friday)?
  • Do you have any experience in customer service, BPO, or call center work?

Work Location: In person

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