Technical Support Associate
5 days ago
Technical Support Associate — Trubyte (Karachi)
Trubyte is looking for a motivated Technical Support Associate to join our growing team. If you're passionate about technology, eager to learn, and ready to build a career in IT & Cybersecurity, this role is for you.
Location: Gulshan-e-Iqbal, Block 11, Karachi
Schedule: Monday–Saturday | 9:00 AM – 6:00 PM
Position: 01
Probation: 3 Months
Experience: 1+ year preferred
Key Responsibilities
- Provide first-level technical support to clients through calls, tickets, and remote sessions
- Diagnose and troubleshoot hardware, software, and network-related issues
- Maintain detailed support logs, documentation, and escalation records
- Assist in IT setups, configurations, deployments, and periodic system checks
- Ensure timely follow-ups and closure of support tickets
Ideal Candidate Profile
- Holds IT / Cybersecurity certifications or relevant diploma/degree
- Excellent communication skills in English and Urdu
- Presentable, professional, and customer-service focused
- Strong troubleshooting mindset with eagerness to learn and grow
- Ability to work under supervision and manage tasks responsibly
Benefits
- Company laptop and mobile phone with monthly package
- Training and support for technical skill development and certifications
- Annual leaves
- Festive gifts as per company policy
How to Apply:
Send your updated CV with the subject line "Technical Support Associate – Karachi" to:
Job Type: Full-time
Pay: Rs35, Rs40,000.00 per month
Work Location: In person
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